Georgia Power Company

Analyst I, II and Sr, Key Accounts

LocationAtlanta, GA
Job Typefull_time

About This Job

Work location is flexible and can be remote based on the current work location(s) of the successful candidate(s)


Job Summary

Provide exceptional customer service through technical, analytical and sales support to Commercial or Industrial customers and the Key Account Managers (KAM) that call upon them.
Specific customer and team support can include, but is not limited to: rate analysis, Customer Emergency Notification System (CENS) daytime response, managing lighting repair orders, energy usage studies, billing and service order requests, collections, CSS and Oracle Sales Cloud (OSC) updates, load calculations, scheduled outages, meeting management, and sales presentations
Provide account management back-up on an ‘as needed’ basis for the KAMs that they support. Be familiar with their KAMs’ portfolio of customers, including specific circumstances, needs, and expectations
Assist Manager and KAMs to maintain accurate data in OSC and pull reports and other analytics
Participate in the damage assessment and restoration process during storm events
Develop, share & utilize best practices to promote & provide exceptional customer service, additional product & services sales, and electrification growth


Job Experience & Education

Two-year engineering/technical degree or Four-year degree preferred
Two to three years of experience in sales/marketing or region operations is desirable


Knowledge, Skills And Abilities

Maintain a safe working environment through behaviors and actions
Strong interpersonal, oral, electronic, and written communication skills
Excellent computer and analytical skills with a focus on customer resource management, rate analysis, electrical load modeling, outage response systems, and power quality and reliability analysis
Effective organizational skills including the proven ability to prioritize and handle multiple projects
Meet the needs of the customer, including the ability to effectively manage dissatisfied customers. Possess a service attitude; anticipate and respond promptly to internal/external customer needs
Knowledge and understanding of rates, riders, contracts, Real Time Pricing (RTP) models, and corporate functions including financial indicators and regulatory issues
Ability to work effectively within a multi-departmental matrix organizational structure
Ability to determine electrical load requirements by reading design documents, panel schedules, and other construction prints
Knowledge of, or the ability to learn, electric energy end-use technologies with a focus on industrial processes
Basic knowledge of electric utility power delivery including generation, substation, distribution, transmission, and control/dispatch
Overall knowledge of Customer Care Center practices with an emphasis on critical/outage response, energy management, and business solutions


Job Responsibilities

Support and assist KAMs in meeting customer service goals as measured by the annual Net Promoter Score (NPS) survey
Support and assist KAMs in meeting all sales goals through product knowledge and preparation for customer engagements
Perform rate studies for commercial and industrial customers, including comparisons for RTP, meter totalizations, Time-of-Use and other rate options, using interval load data
Provide data analysis and feedback to team members
Provide daily on-call support to customers; act as the primary contact for customers in KAM’s absence; respond to billing inquiries and requests for service
Act as the primary contact between the customer, Special Service Accounts, Distribution and the Customer Care Center
Point of contact for daytime CENS rotation
Provide 24-hour support for managed customers during widespread and localized severe weather events
Provide technical and administrative support to KAMs and Segment Sales Manager including producing sales presentations, special reports and other customized analysis
Work with teammates to organize and carry out customer & internal meetings


Behavioral Attributes

Model all aspects of Our Values: Safety First, Total Commitment, Unquestionable Trust and Superior Value
Demonstrates commitment to Diversity, Equity, and Inclusion
Team player with strong interpersonal skills
Possesses a positive, customer-first attitude
Takes initiative and personal responsibility
Highly motivated and works well with minimal supervision
Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment
Constant focus on building personal and professional skills

Georgia Power

is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 12180

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power

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