Valvoline Global Operations

Customer Service Representative

LocationKentucky, United States
Job Typefull_time

About This Job

Why Valvoline Global Operations?

At

Valvoline Global Operations

, we’re proud to be

The Original Motor Oil

, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of

Aramco

, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop

future-ready products

and provide

best-in-class services

for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way.

We are originality in motion.

Our Corporate Values—Care, Integrity, Passion, Unity, And Excellence—are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To

Treating everyone with care.

Acting with unwavering integrity.
Striving for excellence in all endeavors.
Delivering on our commitments with passion.
Collaborating as one unified team.

When you join Valvoline Global

, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

How You’ll Make An Impact

The Customer Service Representative will process and manage customer orders received from a variety of sources. This role will handle customer inquiries and concerns, while using research skills to troubleshoot customer issues.

Responsibilities Include

Process and manage customer orders
Handle customer inquiries and concerns related to orders and accounts
Research accounts receivable variances
Coordinates with plants, carriers, and stakeholders to schedule shipments in alignment with customer delivery requirements
Navigates various systems beyond SAP, including customer-specific portals and Salesforce, to support order management and customer service functions
Resolved customer account issues promptly and professionally to ensure high levels of satisfaction and service continuity
Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.


What You’ll Need

Minimum of 2 years’ college but a degree is not required
Minimum 2 years of Customer Service or related experience
Proficency with SAP and Microsoft Office Applications (Excel, Word, Power Point)

Valvoline Global is an equal opportunity employer

. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.


Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence.

Are you ready to shape the future with us? Apply today.

Requisition ID: 1557

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