PRT Offshore an Expro Company

Senior Customer Service Rep (CSR)

LocationNortheast Saint Louis, MN
Job Typefull_time

About This Job

Company Description WHO WE ARE:

Did you know that over 6 billion trees started their lives as PRT seedlings?

From our roots in 1988, when a group of dedicated employees banded together to purchase six seedling nurseries, PRT has grown into North America's largest forest seedling provider.

Today, with 28 nurseries across the US and Canada, and 14 seed orchards, we grow over 630 million high-quality seedlings annually. We're proud to play a vital role in supporting reforestation and sustainable forestry practices across the continent.

We're a company driven by shared success and a passion for environmental stewardship. We provide the foundation for healthier forests and a greener future.

We would love for you to be a part of what we’re growing!

WHAT WE VALUE:

Nurturing Relationships: We believe in building strong, authentic connections with our customers, our colleagues, and our communities.
Driving Excellence: We're committed to delivering exceptional results and exceeding expectations in all that we do.
People-First Mindset: We prioritize the well-being and development of our employees, fostering a culture of respect, support, and collaboration.
Making a Difference: We're passionate about contributing to a healthier planet and creating a lasting legacy for generations to come.

Job Description

ABOUT THE ROLE: Lead the Future of Reforestation in the Great Lakes Region

PRT USA seeks a consultative Senior Customer Support Representative (CSR) to cultivate and manage our vital Great Lakes territory, from Minnesota to Maine and south to North Carolina. This isn't just a sales job; it's an opportunity to leverage your deep forestry knowledge and network to shape the future of our forests. If you're a respected forester with a passion for sustainable practices and a knack for building genuine relationships, we want to hear from you. As our Senior CSR in the Great Lakes region, you will be a trusted advisor to our clients, guiding them on the best seedling solutions for their unique needs. You'll be the face of PRT in the region, building and nurturing relationships with key players in the forestry industry, from small landowners to large timber companies. This role requires a consultative approach, where your expertise and passion for forestry will shine through, not high-pressure sales tactics.

What You'll Do:

Be a Forestry Expert: Provide expert consultation to clients on seedling selection, silvicultural practices, and reforestation strategies. Your in-depth knowledge of PNW forestry and your established network will be invaluable.
Cultivate Relationships: Build and maintain strong, long-term relationships with existing and potential clients. Become a trusted advisor and partner in their reforestation efforts.
Drive Sustainable Growth: Identify opportunities for growth within the PNW market and develop strategies to expand PRT's presence while adhering to our commitment to sustainability.
Represent PRT: Represent PRT at industry events, conferences, and meetings, showcasing our commitment to quality, innovation, and environmental stewardship. Comfort with public speaking is essential.
Collaborate Internally: Work closely with PRT's production and customer support teams to ensure seamless execution of client orders and projects.
Share Your Knowledge: Contribute to market intelligence gathering and analysis, helping PRT stay ahead of industry trends and optimize our strategic positioning.

LOCATION: Anywhere within the Great Lakes States, USA WORK STATUS:

Full-time, Salaried.

Qualifications WHO YOU ARE: “A Branch Above the Rest”

You are a highly motivated and experienced forestry professional with a deep understanding of the Great Lake region’s unique ecosystems and industry. You thrive in consultative roles, acting as a trusted advisor on reforestation. Your background includes a minimum of 10 years of experience in forestry and a strong network of connections within the Great Lakes forestry community. You are comfortable with extensive travel and eager to contribute to a collaborative team.

What You'll Bring:

Deep Forestry Roots: A Bachelor's degree in Forestry or a related field is preferred, along with 10 years of experience in a forestry-related role.
Great Lakes Region Expertise: Extensive knowledge of GLS forestry practices, regulations, and industry players. Existing relationships with key stakeholders are a significant advantage.
Consultative Approach: A genuine desire to help clients achieve their reforestation goals, with a focus on building trust and providing expert guidance. We are not looking for a "salesperson," but a trusted advisor.
Communication Prowess: Excellent verbal, written, and presentation skills. You'll be comfortable speaking to diverse audiences, from small landowners to large industry groups.
Passion for Sustainability: A deep commitment to sustainable forestry practices and a desire to contribute to the health and vitality of our forests.
Willingness to Travel: Extensive travel within the GLS is required.


Alignment with PRT's Values

Safety First, Growth Always! Working safely together, every day.
Passion for sustainability and environmental stewardship.
Strong work ethic and dedication to excellence.

Join our team and help us cultivate a thriving future for our forests!

Additional Information

WHAT WE OFFER:

Compensation:

A competitive salary,
Short-term incentives,
Equity options
Matching 401K program.


Benefits:

Comprehensive health, vision, and dental coverage,
Paid vacation and holidays.


Professional Development

Development Support: Personalized guidance to accelerate your career growth
Learning-Focused Culture: Continuous skill development built into every role
Recognition for innovative contributions that drive our business forward


Unique ‘Green’ Cultural Advantages

Our PRT nurseries are vibrant and fun communities with employees who share a strong passion for the “green” nature of our business and doing their part in regenerating the forests of North America.
We provide a supportive team structured workplace, a strong safety culture, and a commitment to the environment.
Our efforts are focused on high quality seedlings with good survivability and growth characteristics
Passion for nature solutions and the earth
Every voice matters
Strong commitment to environmental sustainability
Passionate team dedicated to stewardship of North American forests

Join PRT and be part of a mission-driven organization where your professional growth is as important as the forests we help to grow. Here, you're not just an employee – you're a vital part of our ecosystem of innovation and environmental stewardship.

We embrace openness and diversity of thought for innovation and growth. We seek different perspectives to challenge conventional approaches and continuously improve our company’s performance and progress. We believe that openness and diversity of thought help us drive innovation, make better decisions, achieve effective stewardship of our business and enable our people to thrive. We encourage you to connect with us at human.resources@prt.com for more information about our accessible workplace, including disability accommodation for the recruitment process and beyond. Ready to grow your career with PRT?

To apply please send your resume directly to us through our career portal at; Grow Your Career | PRT Growing Services Ltd.

Still want to learn more? Follow us on Instagram:

@TrustedToGrow, @IFCOSeedlings or

Facebook:

@PRTGrowingServices

LinkedIn:

@PRTGrowingServices, @IFCOSeedlings

Thank you for applying; however only those applicants selected for an interview will be contacted.

#letsgrowtogether

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