Sr IT On-Site Support Technician

JOB SUMMARY

Provides remote and on-site technical support to the organization's stores and internal users with a focus on computer applications and hardware (e.g., PCs, servers, Point of Sale). Collaborates with network services, software systems engineering and/or application development to restore service and/or identify problems. Typically resolves issues referred by help desk support.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. All activities will be performed in support of the strategy, and vision of the organization. Key characteristics we are looking for in team members would include:

Sense of urgency -Empathy -Clear processes of attention, standards and metrics -Time management skills -Organizational, Communication and Cooperation skills -Active listening -Giving and receiving feedback and constructive criticism -Flexibility -Leadership -Change mindset

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

EDUCATION AND EXPERIENCE

JOB REQUIREMENTS

Work Environment