Accountant

Position Description

Position Title: Receptionist

Department: Member Services

Updated: May 20, 2025

Reporting Relationship:

Reports To: Member Services Supervisor

Supervises: None

Position Summary:

The Receptionist greets all visitors in person or on the telephone, provides administrative support, and handles cash transactions.

Goals and Objectives:

The Receptionist provides the cooperative members and the public with a positive member-service experience during phone calls and in-person visits, creating a feeling of goodwill toward the cooperative. An employee filling this role is expected to meet changing and unique goals and objectives, as established by their supervisor, related to the broader area in which the employee is assigned.

Essential Responsibilities:

1. Greets and determines the needs of members and guests visiting Nodak Electric offices. Notifies, escorts, or directs visitors to the proper person or department for desired information and/or assistance.

2. Maintains the visitor registration log and monitors visitor location.

3. Operates the telephone switchboard—responsible for prompt answering and accurate routing of incoming calls in a professional manner. Keeps the supervisor apprised of any problems that may develop in equipment, routing procedures, or any other related area that may adversely affect the quality of service.

4. Monitors security cameras for deliveries, visitor assistance, and emergencies.

5. Assists office visitors with completing the Application for Membership and Electric Service form.

6. Serves as first response for general information requests, member programs such as AutoPay, new member applications, security deposits, billing questions regarding balance, usage inquiries, auto-pay setup, and changes.

7. Distributes completed applications received in person or via website submission to member service representatives.

8. Opens and organizes payments and mail as directed.

9. Creates service orders to repair/install and bills for outdoor lighting.

10. Collects parking lot payment drop box contents at the beginning and end of each business day.

11. Collect in-office payments via cash, check, or card. Balance the payments received and prepare the cash drawer for the bank's deposit.

12. Verifies that the phone system is transferred to a third-party call center for after-hours calls.

13. Keeps phone/cell phone and radio listings updated.

14. Scans records into a consumer document storage and imaging solution.

15. Provides administrative and clerical support as requested.

16. Perform breakroom duties, including loading, programming, and emptying the dishwasher, making coffee, and ensuring the refrigerator is clean and supplies are stocked.

17. Stays apprised of substation and electric line circuit outages.

18. Completes errands as needed.

19. Performs other tasks and assumes other responsibilities as assigned by the supervisor/manager.

Experience/Competencies:

Physical Demands:

While performing the duties of this position, the incumbent is primarily required to talk, hear, listen, sit, stand, walk, reach, lift, stoop, bend and frequently utilize a keyboard/computer. A candidate must have the ability to withstand prolonged periods of sitting at a desk working on a computer. Specific vision capabilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

Mental Demands:

While performing the duties of this position, the incumbent will be required to problem-solve; read, write and analyze data; work under schedules and deadline pressure; present information to others; work independently; use discretion; work with difficult people; and use judgment for confidential or sensitive information/issues.

Environmental Conditions:

Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Working Conditions:

nd

Ave S., Grand Forks, North Dakota.

Safety Training

Employees shall:

Security of Confidential Information

All employees are required to maintain the security and protection of non-public and proprietary cooperative information. Therefore, all employees are required to annually review and ensure their awareness of and acknowledge their understanding of Nodak’s security policies and procedures. Adequate training will be provided, as requested, to fulfill these responsibilities.

Education:

Licenses/Certificates

Specific Skills:

Safety, integrity, teamwork, innovation, and reliability.

Approachability, customer/member focus, functional/technical skills, organizing, time management.

Microsoft Excel and Word.