Call Center Director

Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding. We are a $150m home improvement company that is currently in 14 states across the country, handling 24 locations and nationwide with Call Centers located in Troy, MI and Virginia Beach, VA.

The Call Center Director will direct the inbound and outbound call center sales teams in both Troy, MI and Virginia Beach, VA. The team works to qualify sales leads and set, confirm, and manage sales appointments across multiple campaigns. This leader will identify and implement tactics focused on optimizing sales leads and maximizing revenue. The Call Center Director will be responsible for personnel related management, such as interviewing, making hiring recommendations, and performance related activities such as performance reviews, scheduling and attendance tracking. The products within 1-800 Hansons’ line of services include roofing, windows, siding and other products the company may offer.

The Call Center Director will need the ability to problem solve, forecast, and think strategically about the best and most efficient way to schedule installation jobs to ensure completion. The ideal candidate will possess strong organizational and communication skills, as well as problem solving skills and a drive to get things done. We are also looking for a candidate who can bring a lot of energy and continue with the company culture we are excited to be a part of.

We Offer:

What You’ll Do:

What We Need:

Physical Requirements:

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. This Call Center hours of operations are Monday-Friday from 8am-10pm as well as 8am-8pm on Saturdays and Sundays. As the Call Center Director, you'll be scheduled Monday-Friday from 8am-5pm but be available on weekends when needed.

Due to the cyclical nature of the position, some overtime, including evening and weekend hours, may be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.