WasteFree

CEM - Customer Experience Manager

LocationDallas, TX
Job TypePart-time

About This Job


Position Overview:

We are seeking a Part-Time Customer Experience Manager (CEM) to join our valet trash company. In this role, you will be the key point of contact for our customers, ensuring they receive professional service and support.

Your primary responsibilities will include providing exceptional customer service, delivering equipment upon request, gathering customer feedback, managing customer expectations and complaints, relationship building, building brand loyalty, and a producing a superb customer experience.

Key Responsibilities:

Providing Industry Leading Customer Service: Endear yourself to our valued customers via twice monthly site visits, relationship building, conducting surveys, delivering dynamic customer service, maintaining regular communication, and proactive teamwork.
Customer Equipment Delivery: Deliver valet trash equipment (bins, bags, etc.) to new and existing customers, upon request.
Customer Feedback & Reviews: Actively ask customers for Google reviews and feedback to help enhance our services and increase online presence.
Referral Business: Encourage satisfied customers to refer friends, family, and neighbors to use our services.
Complaint Resolution: Respond to customer complaints promptly and professionally, resolving issues to their satisfaction.
Exceptional Service: Provide friendly, helpful, and professional service to ensure a positive experience for all customers.
Ongoing Communication: Maintain regular communication with customers to ensure they are satisfied with our service and address any concerns.
Documentation & Reporting: Track customer interactions and report on common issues or areas for service improvement.


Qualifications:

Previous experience in multifamily property management strongly preferred.
Previous experience in customer service, ideally in a service-oriented or delivery role.
Strong communication skills and the ability to build positive customer relationships.
Ability to handle complaints with patience, professionalism, and empathy.
Self-motivated, organized, and able to manage time effectively.
Sales skills, public speaking skills, and ability to ask for referrals.
Reliable and able to work independently.
Comfortable with using technology (smartphone, email, etc.) to manage tasks and track customer interactions.


Why Join WasteFree?

Monthly, quarterly, annual, and rotating bonus pay opportunities.
Possible uncapped earning potential via bonuses & commissions.
Hybrid/remote work may be* available after probationary period.
Directly impact customer satisfaction and business growth.

Be a part of a dynamic and customer-focused team.

Flexible, part-time hours to fit your schedule.
Competitive pay with potential for growth.
Unlimited time off.

If you are passionate about providing outstanding customer service and enjoy building relationships, we encourage you to apply for this exciting part-time opportunity!

WasteFree is an Equal Opportunity Employer committed to fostering diversity and inclusion in the workplace. We recruit, train, compensate, and promote employees without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other protected status under applicable federal, state, or local law.

Similar Jobs

Trending Jobs

company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
about 1 month ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
about 1 month ago
company-logo

Apprentice Lineman

N Line Electric
Job TypeFull-time
Salary
$68640 - $106080
Longmont, CO
30 days ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
19 days ago
company-logo

Lineman, Apprentice

Imperial Irrigation District
Job TypeFull-time
Salary
$82706 - $95679
Imperial, CA
about 1 month ago
company-logo

LCL66 Apprentice Lineman Distribution

CenterPoint Energy
Job TypeFull-time
 
Houston, TX
about 1 month ago
company-logo

EAST VALLEY NIGHT BILINGUAL JANITORIAL UNIT MANAGER( MESA,CASA GRANDE, GILBERT)

ENVIRONMENT CONTROL
Job TypeFull-time
Salary
$41600 - $47840
Mesa, AZ
about 1 month ago
company-logo

Inventory Materials Specialist

HF Sinclair
Job Typefull_time
 
Artesia, NM
12 days ago
company-logo

Manager, IT - BMO

Constellation
Job Typefull_time
 
Kennett Square, PA
26 days ago
WO

Field Service Technician

Westar Oilfield Rentals Inc
Job TypeFull-time
 
Fort St. John, BC
26 days ago
company-logo

Quality Inspector

ACCIONA
Job Typefull_time
 
British Columbia, Canada
26 days ago
company-logo

HVAC Sales Comfort Advisor

Quality Degree, Inc.
Job TypeFull-time
Salary
$64924 - $200000
Royersford, PA
about 1 month ago
company-logo

Electrician (Residential Solar)

Freedom Forever
Job TypeFull-time
 
Tucson, AZ
about 1 month ago
AW

Water Well Driller

Able Well Drilling
Job TypeFull-time
Salary
$45760 - $83200
Bowling Green, OH
about 1 month ago
LE

Préposé(e) à l'entretien ménager

Les Entretiens Uni-Net Inc.
Job TypePart-time
 
Montréal, QC
about 1 month ago
S

Electrical Lineman

Smarthire
Job TypeFull-time
Salary
$62400 - $72800
Austin, TX
about 1 month ago
company-logo

Accounts Payable Clerk

Drax
Job TypeFull-time
 
Monroe, LA
about 1 month ago
company-logo

Heavy Truck Driver

Halliburton
Job TypeFull-time
 
Bossier City, LA
about 1 month ago
company-logo

Mechanic Class B (Day Shift)

Hydro
Salary
$66560 - $66560
Industry, CA
24 days ago
company-logo

Quality Plus Store Associate

Quality Oil Company LLC
Job TypePart-time, Full-time
 
Halifax, VA
30 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.