Client Care Team Lead

KLONDIKE Lubricants is Canada’s leading brand of high performance commercial, industrial, and automotive lubricants, greases, and oils. Much more than a lubricant company, we are a leader in providing business solutions and growth opportunities to our thousands of loyal dealers and end users. For over 35 years, we have helped our customers grow by developing market-leading products, delivering them through our dedicated distribution network, and standing behind our quality promise.

Our mission is to provide best-in-class service to our customers, from onboarding to after-sales support. We are a dynamic, entrepreneurial, and flat organization that offers exciting growth opportunities for talented professionals searching for a new challenge.

The Role Philosophy

We’re on the hunt for a Client Care Team lead to join our Langley HQ! As a key member of our team, you’ll collaborate closely with our Leadership Team to drive our mission of building a world-class lubricant brand that helps our dealers build their business.

It’s an exciting time to join KLONDIKE as we’re planning to grow twofold over the next three years! We’re planning to expand our product line depth, establish hundreds of dealers throughout the US, and so much more.

As part of our growth, this is an opportunity where you’ll be empowered to take ownership of your work and make a meaningful impact on our company's growth and success, contributing to our business objectives now and into the future.

Who You Are

You are ready for a bold and energizing career move, where you will be awarded the latitude and the opportunity to be part of a dynamic team that values innovation and growth. You believe that continuous improvement is essential for success. You are driven by the possibility of change and are undeterred by early failures, choosing instead to push through and identify which elements of your strategy will stick. You are a collaborator and learner, and you will dive into new challenges with enthusiasm, working closely with your colleagues to find solutions and improve outcomes to understand what truly sets KLONDIKE apart from other organizations.

You believe that progress comes from thinking big and working hard to achieve an audacious goal – this is how you have achieved success in your prior roles. You show up as your authentic self to work, taking on new challenges with purpose and enthusiasm. You recognize yourself in our motto: “Braving the Force of Movement”.

Curious? Read more about the details of the role below.

What the role entails

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What We Offer