CSR - Customer Service Representative

Johnson County Special Utility District

Job Description

Customer Service Representative Starting Pay $17.84

POSITION OVERVIEW:

Under direction of the Customer Service Supervisor, this position provides for initial and frequent contact with the public by phone and in person. Considerable tact and persuasion is required in dealing with customers who may be or become distraught, difficult, probing, or irate. The main responsibilities of the Customer Service Representative are data entry of customer payments, to provide information of an interpretive or procedural nature, handle the initial contact with customers, and provide assistance to existing customers regarding billing questions.

ESSENTIAL FUNCTIONS:

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· One year of experience in a customer service atmosphere, performing varied office/clerical tasks and data entry.

· High School Diploma.

· Bilingual preferred.

SKILLS

· Communication verbal/written to exchange, inform and interpret procedures.

· Establish positive working relationships with staff, Department Heads, Board Directors, vendors and public. Computer skills; 10-key by touch

· Organizational and problem-solving skills

· Knowledge of and ability to read and interpret policy and procedure manuals. Knowledge of Microsoft Excel and Word

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business practice. Ability to effectively present information and respond to questions from Department Heads, clients, customers, and the general public.

MATHEMATICAL SKILLS

Knowledge of basic cash handling procedures for payments and balancing cash drawers.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the work environment is usually moderate and is a standard office environment

Job Type: Full-time

Pay: From $17.84 per hour

Benefits:

Shift:

People with a criminal record are encouraged to apply

Work Location: In person