Customer Service Technician - Tier I

The Client Success Tier I Representative (Administrator) is the first point of contact for Future Energy clients and is accountable for responding to client inquiries, assisting with account- or product-related questions, and ensuring effective triage or resolution of issues. The representative will strive to resolve issues on the first contact when possible and support senior and technical team members through accurate documentation and administrative prep work. This is a developmental role designed for individuals who are eager to grow their knowledge of EV technology through structured training and hands-on experience.

Main responsibilities include:

Responsibility #1 - Client Interaction & Support

Responsibility #2 - Administrative & Ticket Support

Responsibility #3 - Learning & Knowledge Development

Responsibility #4 - Team Collaboration & Continuous Improvement

If you have at least 3 years' experience in a contact center, can demonstrate how you've supported clients in a technical capacity in the past, and enjoy problem solving, Future Energy may be the place for you!! Other requirements include: