Claridge House

Director of Operations

Chicago, IL

Full-time

$85,000-$95,000

About This Job

Job Title: Director of Operations Location: Claridge House Hotel, Chicago, IL Reports To: General Manager Department: Operations FLSA Status: Exempt

About Claridge House

Nestled in Chicago’s charming Gold Coast neighborhood, Claridge House is a boutique hotel that offers guests an intimate, residential-style experience. With modern accommodations, personalized service, and upscale amenities, Claridge House combines timeless elegance with the vibrant energy of the city.

Position Summary

Claridge House is seeking an experienced and dynamic Director of Operations to oversee daily hotel operations and ensure an exceptional guest experience. This role is responsible for leading the Housekeeping Department and department heads, driving operational excellence, and maintaining profitability while aligning with the hotel’s boutique brand and standards.

Key Responsibilities

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Lead the day-to-day operations of the hotel, including the housekeeping, front office, and security departments.

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Ensure a high standard of guest service and satisfaction through hands-on leadership and training.

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Collaborate with the General Manager to develop and implement strategies that drive revenue, manage costs, and improve overall operational performance.

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Maintain a strong presence on the property, regularly interacting with guests, team members, and vendors.

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Monitor quality assurance and guest feedback systems; implement corrective actions when necessary.

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Uphold brand standards and ensure compliance with health, safety, and sanitation regulations.

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Recruit, train, and mentor management-level staff, fostering a positive work environment and a culture of accountability.

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Assist in the preparation of annual budgets, forecasts, and business plans.

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Serve as Acting General Manager in the GM’s absence.

Qualifications

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Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

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5+ years of progressive hotel operations experience, including at least 2 years in a senior leadership role.

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Proven ability to manage a multi-departmental team in a luxury or boutique hotel setting.

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Strong financial acumen and experience with budgeting and cost controls.

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Excellent leadership, communication, and interpersonal skills.

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Proficient in property management systems (PMS); knowledge of Opera and/or Hilton systems a plus.

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Passion for hospitality and a guest-first approach to service.

Working Conditions

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Full-time, on-site position.

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Must be able to work flexible hours, including weekends and holidays, as business demands.

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Ability to stand, walk, and move throughout the hotel property for extended periods.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

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Dental insurance

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Employee discount

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Health insurance

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Life insurance

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Paid time off

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Vision insurance

Ability to Commute:

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Chicago, IL 60610 (Required)

Work Location: In person

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Director of Operations

About This Job

About Claridge House

Position Summary

Key Responsibilities

Qualifications

Working Conditions

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

Ability to Commute:

Work Location: In person

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