BURNCO Rock Products Ltd

Dispatch Manager

LocationWestminster, CO
Job TypeFull-time
Salary$85,000-$85,000

About This Job


EXPECTED RESULTS AND ACHIEVEMENTS

Ensure dispatch team members follow proper company policies, procedures, laws, and regulations including OSHA safety and quality standards
+ Report safety hazards and create safety first culture
Hold team members accountable to behaviors and expectations, participate in hiring and onboarding process, reward and recognize team members based on achievements, coordinate on the job training and career development opportunities
Coordinate cement and bulk ordering process
Manage dispatch department deliverables and back up if needed, includes but is not limited to:
+ Maximize resources by scheduling truck assets efficiently and effectively
+ - Confirm appropriate routes to job sites and assist drivers with directions + Send tickets to plants for trucks to delivery to jobs, ensure proper invoicing + Ensure plant personnel (drivers, batch personnel, driver supervisors) are aware of order requests or changes such as: + - Special additives (fiber, color, DCI, etc.)

- Special materials

+ Notify batch plant personnel of volume changes for accurate inventory management of gravel, cement, additives, etc. + Manage employee work schedules including wash outs and Saturday work rotation + - Coordinate jobs efficiently to control overtime + Monitor truck routes to ensure proper service and movement of delivery equipment + Respond to public calls, follow up on customer complaints and support sales concerns + Complete required paperwork and reports, maintain relevant systems with data changes
Other duties as assigned



KEY ACCOUNTABILITIES


The primary areas of responsibility include:

Customer Service
+ Efficient scheduling and customer schedule confirmations
+ Building good relationships with key customer accounts + Accurate order entry and daily order tracking + On time delivery
Daily Supervision & Team Accountability
+ Driver and fleet efficiency
+ Positive approach to customer service conflicts and resolutions + Jobsite visits and plant visits



REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Understanding of operational best practices and methodologies
Good organization and time management skills, can manage multiple, competing priorities
Effective communication and conflict resolution skills, ability to motivate others, ability to manage change
Knowledge of Command software and intermediate computer skills including Microsoft Office Suite


EDUCATION AND EXPERIENCE

Bachelor’s Degree preferred or a combination of experience and education
5+ years of related industry experience, strong understanding of ready-mix business model and product knowledge
Experience leading teams and managing others to organizational objectives
American Concrete Institute (ACI) Certification preferred



TRAVEL REQUIREMENT

Work is onsite at Westminster office



Rate or Range: $85,000 and up


Bonus Eligibility: STIP

Benefits: All current BURNCO Colorado health care, retirement, and paid leave benefit offerings.



Posted: 5/15/25


Expires: 5/19/25

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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