Education - Retail Training Specialist - St. Charles

SUMMARY

The Retail Training Specialist is responsible for delivering hands-on new hire training at one of our Retail Training Stores for team members in our On the Run and Dirt Cheap convenience store locations. Our hands-on training, delivered by the Retail Training Specialist, drives consistency, standardization and accountability for new hire performance. The Retail Training Specialist schedules, manages, and administers established programs designed to drive behaviors consistent with our training manual as well as our Wallis Core Values.

RESPONSIBILITIES BY COMPETENCY: ( denotes an essential function of the position)*

Business Results Orientation

RESPONSIBILITIES:

Communication

Customer Service Orientation

Developing Talent

Technical Expertise

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

( denotes an essential qualification of the position)*

Education: *Required: Bachelor Degree or equivalent education and retail experience.

Preferred: Specialized training in Retail environment, Bachelor degree in Instructional Design, Learning and Development, Adult Education and/or 2-3 years front line retail experience.

Experience: Facilitation of training and meetings with various levels of leadership; coaching for performance improvement; deliver training to drive key metrics. Ability to adapt and present new curriculum to achieve desired learning objectives. Retail experience strongly preferred.

Language Skills: *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients, customers and the general public.

(may be representative but not all-inclusive of those commonly associated with the position)

Skills and Abilities: Ability to communicate in a professional and effective manner Ability to follow procedures closely and pay attention to detail. Ability to maintain friendly, helpful demeanor with customers. Organizational and multi-tasking skills. Strong customer service mentality.

Technology, Tools,

And Equipment: Computer, Microsoft Office, Excel,copier/printer/fax, PowerPoint other office related equipment as necessary; HRIS, retail/kitchen/cleaning equipment including POS, lottery terminal, ovens, cleaning chemicals and PPE experience strongly preferred

Certificates, Licenses

and/or Registrations: Driver’s license, MVR in compliance with company standards