The Doughnut Peddler

Entry-Level Desktop Support Technician

LocationChandler, AZ
Job TypeFull-time

About This Job

Who doesn’t love doughnuts, right?! TDP Bakery exists to bring fresh, indulgent bakery products to places where people could normally never enjoy them. Fresh, never frozen, bakery is just better. We look for team members who believe in the benefit of providing Honestly Fresh™ food in an ocean of frozen and preservative-filled products through our Doughnut Peddler™ and BakeFace™ brands, along with additional products produced under our partners’ labels. We strive to be Indispensable Partners with customers who want to provide that benefit to their consumers through a full portfolio of indulgent baked goods.

TDP Bakery is seeking an enthusiastic and detail-oriented Entry-Level Desktop Support Technician to join our Technology team. This position will primarily focus on providing laptop and remote support to our team members and customers. You will ensure that our desktops, laptops, software, hardware, and remote access tools function efficiently, enabling smooth operations across the business. Familiarity with tools such as ClickUp and Tableau is a plus.


Who we are:

TDP Bakery is an established company that manufactures and self-distributes to thousands of locations nightly. This formerly small family business has expanded rapidly over the past five years but still maintains the benefits of a close-knit culture and entrepreneurial spirit. Our combined bakeries manufacture millions of fresh bakery items every week, and our distribution teams drive enough miles each day to circle the earth to ensure that our consumers can enjoy something truly fresh.


Responsibilities:

Provide technical support for desktops, laptops, printers, hardware, and software.
Troubleshoot and resolve technical issues related to hardware, operating systems, applications, and network connectivity, primarily through remote channels (e.g., remote desktop, remote assistance, Teams, etc.).
Assist with the installation, configuration, and maintenance of hardware and software, including setting up and supporting remote access for team members.
Respond to and resolve service desk tickets in a timely manner, ensuring minimal downtime for users.
Provide support for various applications, including business productivity software and specialized tools like ClickUp and Tableau.
Collaborate with other teams to ensure that IT systems, both local and remote, run smoothly.
Maintain an inventory of IT equipment and manage software licenses for desktops, laptops, printers, and accessories across the whole company.
Assist in user account management, including creating, modifying, and deleting user accounts.
Provide basic training to users on how to use remote systems and IT tools effectively.


Requirements:

Associate’s degree in Information Technology, Computer Science, or related field highly preferred (or equivalent experience).
Basic knowledge of Windows operating systems, particularly in a remote support environment.
Experience in troubleshooting and providing remote support using remote desktop software.
Familiarity with common Microsoft business applications like Office, Teams, and SharePoint.
Excellent communication skills with the ability to explain technical information to non-technical users, especially in a remote environment.
Ability to prioritize and manage multiple tasks effectively.


Preferred Skills (a plus):

Familiarity with ClickUp (task management and project tracking).
Basic knowledge of Tableau (data visualization and reporting).
Experience in supporting hardware and software, printers, and network troubleshooting.
Working experience with Android phones/tablets and Apple iPads.


Why Join Us?

Opportunity to lead and innovate in the dynamic world of doughnut and baked goods manufacturing.
Be part of a collaborative team focused on safety, quality, and operational efficiency.
Competitive compensation package, including benefits and professional development opportunities.
A chance to make a lasting impact across multiple facilities and contribute to the long-term success of us both.

We look forward to welcoming you to the family . . . apply today!

TDP Bakery is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, sexual orientation, gender, disability, or any other category protected by law.


Job Type: Full-time

Expected hours: No less than 40 per week


Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance


Schedule:

8 hour shift
Monday to Friday
On call


Work Location: In person


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