ESOC Operator - ONSITE

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION

Monitor and remediate intrusion alarms through multiple security access applications. Dispatch law enforcement and first responders across the Enterprise to security related events Answer and prioritize incoming emergency and routine security events calls. Maintain site access across the entire Exelon Enterprise Log and manage status of site intrusion systems, develop understanding of physical security equipment capabilities. Provide first level IT support with Access Management related issues across Exelon Enterprise Work closely with security teams across the company, providing both verbal and written communication. Coordinate security system repairs between security, facilities, infrastructure protection, and third-party vendors . Create incident reports documenting security events, detailing events in a clear and organized manner. Maintain proper documentation on notifications, maintaining an accurate shift activity log. Perform specific actions as detailed in the ESOC Policies and Procedures documentation. Assist in initial triage of internal and third-party cyber threat reporting . Adhere to NERC/CIP and other technical compliance requirements and perform regulatory procedures . ESOC Operator is an on-site fixed shift, 24/7. Operators are expected to perform assigned work independently, and quickly assist and support operations during a security event or other emergency. Operators work directly with Exelon Utility control centers.

Note: This is an on-site position. Employees are required to be in office at our Owings Mills MD or Baltimore MD locations for any scheduled shifts.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

Job Scope

JOB SCOPE

Minimum Qualifications

MINIMUM QUALIFICATIONS

Preferred Qualifications

PREFERRED QUALIFICATIONS

Benefits