Our Start:
BOSS Facility Services, Inc. is a nationally recognized leader in the facility maintenance industry. With major retail, finance, and corporate accounts, BOSS provides clients with unparalleled response times and communication, as well as delivering exceptional results on every project. The company was founded in 2001 and its industry experience and white glove service helped fuel its tremendous growth. Twenty-two years later, BOSS’ name and reputation are synonymous with industry leaders and continue to be rooted in the core family contributors who have been managing since day one!
Position Overview:
The HVAC Supervisor's main responsibilities are to ensure the daily operations of the HVAC department is running efficiently and to implement operational procedures and strategies to improve daily operations.
Duties will include, but are not limited:
•Manage the HVAC Department with daily operations.
•Oversee HVAC services for clients daily.
•Generate a productive, profitable and results oriented environment for the team.
•Address operational issues in an effective and timely fashion.
•Develop KPI’s and operational reports to monitor and manage departmental goals.
•Define, revise, and implement operational guidelines for the team.
•Evaluate current operational strategies and recommend improvements.
•Work with Human Resources in interviewing, training, performance evaluations, and promotion and termination activities.
•Liaising with other departments to eliminate bottlenecking and ensure efficient workflow across the company.
•Participate in the budget review process to identify problems and facilitate maximizing profits.
•Oversee client support services.
•Determine staffing requirements, work assignments, and adjust as needed.
•Assisting with developing customer service procedures, policies, and standards.
•Assist in the development of a training program for customer service, soft skills, and trade specific training.
•Educate and train the team on best practices, company policies and service excellence standards.
•Monitor incoming customer requests and following up to the point of resolution.
•Resolve customer issues and complaints, escalating them when necessary and communicating results with upper management.
•Ensuring information accuracy and completeness for existing accounts in company computer system.
•Ability to prioritize work and handle multiple tasks simultaneously in a fast paced diverse and growth orientated environment.
•Set challenging personal and team objectives in line with departmental and company goals.
•Analyzing performance and identify opportunities to increase utilization through cross training and cross function support.
•Increase customer retention and expand existing accounts.
Skills:
•HVAC and Supervisor experience a must.
•Bachelor’s degree preferred
•Strong understanding of management principals.
•Ability to multitask and work well under pressure.
•Highly organized with outstanding communication skills.
•Expert level computer skills - highly proficient in Microsoft 365 programs, Salesforce, Zoom, etc
Benefits:
•Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO and benefits package
•Generous PTO and Paid Holidays
•Medical Insurance at 60% employer/40% employee share.
•Family/dependent medical insurance is available.
•5 optional voluntary life benefits, as well as an FSA.
•Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.
Salary range: $100,000-$120,000 per year, dependent on experience.
Company Overview:
BOSS Facility Services is a national maintenance organization that is truly “Built
on Superior Service.” BOSS’ commitment to delivering both industry-leading
service at fair prices and superior communication with our clients has resulted
in a rapidly expanding customer base.
Our staff brings together years of hands-on expertise across a wide array of
industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.
BOSS Facility Services is dedicated to providing our customers with a superior
level of service.
Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events.
BOSS Facility Services, Inc., is an equal opportunity employer.
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Schedule:
Ability to Relocate:
•Hauppauge, NY 11788: Relocate before starting work (Required)
Work Location: In person