IT Support Technician

Responsibilities:

- Provide technical support and troubleshooting for hardware, software, and network issues

- Assist with the installation, configuration, and maintenance of IT systems and equipment

- Respond to user inquiries and provide timely resolution to IT-related problems

- Collaborate with team members to identify and implement solutions to improve IT processes and systems

- Maintain accurate documentation of IT procedures, configurations, and troubleshooting steps

- Assist with user onboarding and offboarding processes, including setting up user accounts and access permissions

- Conduct regular system audits to ensure data integrity and security

- Stay up-to-date with emerging technologies and trends in the IT field

Qualifications:

- Previous experience in an IT support role or similar position

- Strong customer service skills with the ability to effectively communicate technical information to non-technical users

- Proficiency in Microsoft Office Suite and other common office applications

- Familiarity with VPN technologies and remote access tools

- Knowledge of Windows operating systems (Windows 10, Windows Server)

- Experience supporting mobile devices (iOS, Android)

- Understanding of Mac OS and Linux operating systems is a plus

- Familiarity with ticketing systems such as Jira or ServiceNow

- Ability to analyze complex technical issues and provide effective solutions

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

If you are a motivated individual with a passion for technology and providing excellent customer service, we encourage you to apply for this exciting opportunity.Continental Cable, LLC

Job Description

Job Title: IT Support Technician

Department: IT

Reports to: IT Director and Chief Information Security Officer

Job Qualifications:

· Bachelor’s Degree in Computer Science, IT, or related field or equivalent hands-on experience

· Can work independently with minimal supervision and direction

· Ability to work with teams to achieve goals and meet deadlines in a fast-paced environment

· Works well under pressure and time constraints, and can prioritize competing concerns appropriately

· Available to work occasional evening or weekend shift

· Strong listening skills to fully understand an end user’s needs and/or requests

· Excellent English writing and speaking skills; French language skills preferred

· Familiarity with scripting languages for automation

· Expertise in hardware and software troubleshooting

Responsibilities / Essential Functions:

1. Provide IT support related to IT material and software to American and Canadian users, in-house and remote. Diagnose and resolve complex IT issues.

2. Install, configure, upgrade, and manage computers and IT equipment (computers, printers, tablets, phones, scanners, etc).

3. Analyze systems in place to solve problems and make recommendations. Manage and maintain servers, network equipment, and storage systems. P

4. Carry out root cause analysis and create new resolutions to problems that occur frequently.

5. Create and maintain documentation of different components of IT systems.

6. Work with technical teams and end users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system.

7. Implement and enforce best security practices to protect company data systems, including CMMC.

8. In partnership with the system administration team: plan and execute hardware and software upgrades as needed. Ensure compliance with industry regulations and company policies. Develop and maintain backup and disaster recovery plans. Participate in IT projects, including system upgrades, migrations, and deployments.

9. Knowledge that Continental Cable is an ISO/AS certified company and understanding the Quality Policy.

10. Perform all other duties as assigned.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

Schedule:

Work Location: In person