Level 2 Help Desk Technician

About Us

We are a growing group of roofing companies operating across Florida, Georgia, and South Carolina. As we scale, we are investing heavily in our internal IT capabilities to provide exceptional, consistent support to users across all locations. Our IT team is actively building a modern, secure infrastructure to support day-to-day operations and strategic growth across multiple business units.

Position Summary

We’re seeking a Level 2 Help Desk Technician who will serve as a key point of contact for end-user support across our multi-office environment. You will work closely with a teammate to provide cross-coverage and ensure continuity of support across the organization. The ideal candidate is technically capable, organized, security-aware, and comfortable supporting a mix of on-site and remote users in a dynamic business setting.

This is a hands-on role that spans desktop support, network troubleshooting, Microsoft 365 administration, and light infrastructure configuration.

Key Responsibilities

Qualifications

Required:

Preferred:

What We Offer

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person