Total Power Limited

National Accounts Supervisor

Mississauga, ON

Full-time

About This Job

National Accounts Supervisor

We Offer

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Comprehensive Medical and Dental Benefits

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Employer RRSP Matching Program

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Annual Health/Wellness Spending Accounts

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Professional Growth & Development

What You’ll Do – The Role (Responsibilities)

Lead the Strategic Accounts Team

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Monitor service billing and credit processing for all service work related to Strategic Accounts nationally. Ensuring the specified targets set by the VP Operations are met.

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Supervise and lead the Strategic Accounts Administration team toward excellence in customer service.

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Ensure the timely employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety, and training of all employees within your scope.

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Develop and maintain consistent and accurate reporting on strategic accounts across the TPGS group of companies.

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Supervise and lead cross-department opportunities/jobs, supporting the administrative processes as required to aid in delivering exceptional customer service to our Strategic Account Customers.

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Host regular team huddles to share new ideas, provide solutions to challenges, maintain a focus on the customer first initiative and encourage team camaraderie.

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Facilitate proactive communication with stakeholders at key accounts as required (i.e. monthly customer calls/meetings)

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Participate in regular meetings with support staff from all branches to ensure customer satisfaction and foster cooperation between branches and departments.

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Oversee all work in progress for Strategic Accounts to ensure timely completion by all branches in adherence with the service agreements.

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Promptly handle all escalations and any customer concerns.

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Support the accounts receivable team in collecting payment as required.

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Continuously promotes the Company and its products and services; develop strong relationships by providing great customer service with the aim to retain their business and foster annual revenue growth.

Provide administrative support to specified key accounts

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Track the completion of safety, SOW or MOP documentation as required. Follow-up with Service Managers as required to ensure timely submission to the Customer as required

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Prepare and submit internal reports as required to ensure thorough management analysis by various branches and departments, as required.

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Facilitate all intercompany transactions through AP approvals and invoice submission

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Maintain and manage customer portals, as required.

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Invoicing, as required.

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Other related duties as assigned.

What You Need (Requirement)

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Minimum of 5 years’ related experience in customer service or equivalent.

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Related post-secondary education is an asset.

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Excellent working knowledge of Microsoft Office Programs.

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Accuracy and attention to detail while working under tight deadlines.

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Assertive where required, and comfortable communicating with various types of individuals.

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Excellent interpersonal and customer service skills.

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In the event of a power outage or a declared state of emergency by any level of Government be available for work.

Working Conditions

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Travel may be required.

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Ability to attend and conduct presentations.

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Manual dexterity is required to use desktop computers and peripherals.

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Additional hours as required to meet customer and corporate commitments.

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Lifting or moving up to 20lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our Growth & Culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Job Types: Full-time, Permanent

Benefits:

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Casual dress

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Company events

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Dental care

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Disability insurance

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Employee assistance program

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Extended health care

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Life insurance

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On-site parking

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Paid time off

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RRSP match

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Tuition reimbursement

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Vision care

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Wellness program

Flexible language requirement:

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French not required

Schedule:

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Monday to Friday

Experience:

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Related Industry Customers Service : 5 years (required)

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Previous Supervisory Role: 1 year (preferred)

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Excellent Customer Service : 2 years (preferred)

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Microsoft Office and Excel: 2 years (preferred)

Work Location: In person

Similar Jobs

National Accounts Supervisor

About This Job

National Accounts Supervisor

We Offer

Lead the Strategic Accounts Team

Provide administrative support to specified key accounts

•Invoicing, as required.

What You Need (Requirement)

Working Conditions

SOUNDS LIKE YOU?? APPLY NOW

A little bit about Us…

No Agencies please.

Job Types: Full-time, Permanent

Benefits:

Flexible language requirement:

•French not required

Schedule:

•Monday to Friday

Experience:

Work Location: In person

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