Overview
Every day we deliver safe and reliable energy to homes, communities, and businesses. We are there when people need us the most and we are committed to a culture of zero harm, operational excellence, and a +1 customer experience. We act with honesty and integrity; and treat everyone with respect while consistently demonstrating professional, courteous, and timely interactions. The Gas Service department, primarily an emergency response department, is responsible for the reliability; security; and integrity of the gas distribution system, and the safety of its employees and the public. Specifically, the Gas Service department is responsible for: safely and promptly responding to odor, leak and emergency notifications; conducting leak and carbon monoxide investigations; conducting leak surveillance and safety checks; compliance with departmental and regulatory programs (e.g., Valve, Regulator and BOPA inspections; Periodic Meter Changes); andinstalling new business meters as well as piping work including meter move outs and capacity upgrades. The Operating Supervisor, Gas Service, is a multi-faceted position with responsibilities that include:balancing fieldwork and administrative activities; ensuring proper work methods are applied and safety precautions are followed;leading and motivating a workforce and ensuring high quality workmanship and productivity;supporting achievement of departmental objectives and company performance goals;effectively collaborating, communicating, and interacting with internal departments; interacting with external customers and effectively resolving customer requests/complaints; andestablishing and maintaining good working relationships.Responsibilities
Core Responsibilities* Provide daily, direct, active, and visible supervision of front-line employees with regard to safety practices and standards; gas operations work methods and procedures; and regulatory and compliance requirements and programs.
•Cultivate a culture of zero-harm by consistently and proactively demonstrating safety leadership and by promoting and leading safety initiatives.
•Ensures compliance with all safety; gas system; and business process work methods, procedures, policies, and requirements.
•Lead and oversee the safe and efficient execution daily fieldwork activities and ensure timely and accurate completion of all regulated/compliance work activities.
•Oversee the daily operational workload to ensure minimum resource requirements are maintained appropriately, allocated resources are fully utilized, and customer appointments are kept.
•Conduct effective daily shift briefings and reinforce good housekeeping practices for vehicles, equipment, and work areas.
•Communicating timely and accurate information effectively both during general work activities and during emergency response.
•Perform sound decision making and problem solving with regard to safety and compliance, often times during emergency situations.
•Safely and promptly respond to odor, leak, and emergency notifications. Respond to and manage incidents and emergencies, often times as the Incident Commander.
•Drive to various job site locations and customer premises to supervise work, and review or discuss job requirements.
•Perform timely, accurate, and organized management of various and important administrative activities (e.g., time sheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet/template reviews, work dispatch).
•Complete paperwork timely and maintain documentation accuracy and compliance.
•Supervise workforce through coaching, counseling, and team building to ensure high quality work performance and productivity.
•Monitor workforce performance including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed safely, efficiently, and effectively.
•Maintain working knowledge of safety standards; gas standards and work procedures; relevant human resource policies, and the Collective Bargaining Agreement. Manage human resources and employee labor relations issues at the operational level with assistance from the respective departments.
•Make sound decisions that positively impact the safety of the workforce and the public; business processes; the customer experience; and working relationships with internal departments and teams.
•Meet deadlines or communicate effectively and promptly when there is a delay.
•Regularly communicates openly with direct reports, fellow supervisors and field operations planner(s) on matters and activities of both general and urgent relevance interest.
•The Core Responsibilities are not all inclusive as job descriptions may and do change periodically.
Qualifications
Required Education/Experience* Bachelor's Degree Business Management/Administration, Engineering, or related discipline and 2+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience. or
•Associate's Degree Business Management/Administration, Engineering, or related discipline and 4+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience. or
•High School Diploma/GED and 5+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience.
Relevant Work Experience* Working knowledge of gas distribution system, operations, maintenance and/or gas construction work methods. Required
•Working knowledge of Company safety standards and programs. Required
•Demonstrated ability to lead, manage, and motivate front-line employees. Required
•Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment. Required
•Working knowledge of the Collective Bargaining Agreement and relevant Human Resources Policies. Required
•Demonstrated ability to achieve business objective and performance goals. Required
•Demonstrated adaptability, flexibility, and teamwork skills. Required
•Strong organizational and time management skills. Required
•Sound decision making and problem-solving skills. Required
•Strong interpersonal skills and demonstrated ability to interact with a wide variety of audiences and collaborate in cross-functional teams. Required
•Strong written and verbal communication skills including comfortability with public speaking and presentation delivery. Required
•Ability to think critically and apply analytical skills. Required
•Ability to see and apply the bigger picture. Required
•Ability to effectively implement and facilitate various company programs and initiatives. Required
•Technically proficient within subject matter and experience of leading a team involved in field operations activities or direct experience supervising front-line employees. Required
•Experience with emergency response and the supervision of personnel engaged in emergency fieldwork. Preferred
•Experience with off-hour on-call responsibilities. Preferred
•Strong computer skills including proficiency with all aspects of Microsoft suite. Preferred
•Proficiency in performance management, conflict resolution, and contractual interpretation. Preferred
•Experience with operating budgets and forecasting. Preferred
•Working knowledge of the Gas Mobile Dispatch system, or equivalent. Preferred
•Working knowledge of the National Fuel Gas Code. Preferred
•Knowledge of Regulatory gas transmission and distribution codes and requirements. Preferred
•Knowledge of emergency response principles and/or Incident Command System (ICS). Preferred
•Lives within the O&R gas service territory (i.e., Rockland or Orange County) Preferred
Licenses and Certifications* Driver's License Required
Additional Physical Demands* Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
•5 days a week in-person for office and field work.
•Must fulfill the requirements of the Operator Qualification for the assigned area of supervision within one (1) year of accepting the position.
•Work requires off-hour on-call responsibility (Duty Supervisor) on a rotational basis providing emergency response and supervision of personnel engaged in off-hour emergency operations.
•Must fulfill the requirements of the Duty Supervisor qualification within nine (9) months of accepting the position.
•Work is conducted outside, in varied conditions and terrain including adverse weather conditions, climbing and working in areas of limited space, and in a shared office environment.
•At times, requires working long hours in response to outage situations and shift coverage requirements.
•Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
•At times, work with computers for long periods of time during the day.
•Travel to other company divisions may be required.
•Travel to other company locations to attend training may also be required.
•Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
•This position is subject to drug and alcohol testing as required by the Department of Transportation.
Spring Valley, NY
$80,000-$135,000
Full-time
