Nelson Group Construction Corp

Property Maintenance Manager

Medford, MA

Full-time

About This Job

About Nelson Group

Nelson Group is a leading real estate development and property management company with a portfolio of over 300 residential units, including single-family homes, multi-family residences, and apartment buildings. We are committed to providing high-quality housing and responsive, hands-on service to our residents. We are currently seeking a dedicated and hands-on Property Maintenance Manager to join our growing team.

Position Summary

The Property Maintenance Manager will be responsible for overseeing the daily operations, maintenance, and tenant services across a diverse residential portfolio. This role requires a strong background in property maintenance and a proactive, solutions-oriented mindset. The ideal candidate is hands-on, highly organized, and capable of managing a team, and maintaining strong relationships with residents. Spanish or Portuguese language skills are a plus.

Key Responsibilities

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Oversee daily operations for 300+ residential units

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Ensure resident maintenance requests are addressed promptly and effectively (e.g., plumbing, electrical, carpentry)

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Schedule and supervise maintenance, janitorial, and grounds staff to maximize efficiency and ensure timely completion of routine and preventive tasks

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Conduct unit inspections, coordinate with staff for accurate occupancy tracking, and prepare units for new tenants

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Provide emergency response as part of an on-call rotation, including weekends, evenings, and holidays

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Maintain clear communication with the Property Owner for pre-approval of unbudgeted purchases exceeding $1,000

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Identify and address safety hazards proactively; ensure compliance with safety policies and regulations

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Coordinate snow removal and maintain grounds throughout the year

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Ensure adequate lighting and safety in all common areas

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Collaborate with the rental and operations teams to ensure unit readiness and accurate reporting

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Perform hands-on maintenance, including plumbing, electrical, HVAC, carpentry, and appliance repairs

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Complete and assign work orders efficiently, ensuring timely resolution

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Prepare vacant units for turnover, including cleaning, painting, and necessary repairs

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Conduct preventive maintenance on all critical systems and equipment (e.g., HVAC, plumbing, electrical, fire/life safety)

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Manage inventory of maintenance supplies and equipment; ensure proper ordering and tracking

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Deliver exceptional customer service by engaging professionally with residents and addressing concerns promptly

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Uphold and represent Nelson Group’s values and culture in all interactions

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Partner with the property management team to identify and resolve maintenance issues efficiently

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Exhibit strong leadership, foster team morale, and serve as a positive role model

Qualifications

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High School Diploma or equivalent required; technical training or certifications in maintenance trades is a plus

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Minimum 3 years of experience in property management, building maintenance, or related fields

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Strong hands-on experience in general maintenance, including plumbing, electrical, HVAC, carpentry, and appliance repair

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Demonstrated ability to lead, supervise, and motivate maintenance teams and vendors

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Excellent organizational, time management, and problem-solving skills

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Ability to manage multiple priorities and work effectively under pressure

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Spanish or Portuguese language proficiency strongly preferred

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