TECHNICAL SERVICES ENGINEER
Charlotte, NC
Full-time
$60,000-$75,000About This Job
Job Summary:
The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organization’s computer networks and systems.
Supervisory Responsibilities:
•None.
None.
Duties/Responsibilities:
•
Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.
•
Applies knowledge of computer software, hardware, and procedures to solve problems.
•
Collaborates with other staff to research and resolve problems.
•
Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
•
Arranges service by software or hardware vendors to repair or replace defective products.
•
Maintains knowledge of technology innovations and trends.
•
Performs other related duties as assigned.
•
Occasional after-hours support
Required Skills/Abilities:
•
Excellent verbal and written communication skills.
•
Excellent interpersonal and customer service skills.
•
Ability to explain technical issues to technical and nontechnical staff and customers.
•
Strong analytical and problem-solving skills.
•
Superior understanding of computer and networking hardware and software systems.
•
Excellent time management skills.
•
Proficient with Microsoft Office Suite or related software.
•
Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
•
Scripting experience a plus.
•
Knowledge of Cisco Switches a plus
•
Knowledge of VMWare of Plus
Education and Experience:
•
Bachelor’s degree in Computer Science or related field or equivalent experience required.
•
At least five years of related experience required.
Physical Requirements:
•
Prolonged periods sitting at a desk and working on a computer.
•
Must be able to lift up to 30 pounds at times.
Monday - Friday 8:00 am to 5:00 pm
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