Assoc Success Mgr

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The HMH Associate Success Manager on the Digital Touch team plays a crucial role in ensuring customer success at scale, collaborating closely with the HMH Sales and NWEA Partner Accounts teams, using a teamed and pooled approach. This role is designed to support a broad portfolio of customers efficiently, leveraging technology, automation, and data-driven insights to drive engagement, retention, and customer satisfaction. The Associate Success Manager identifies opportunities for enhancement and connects our users with the services and support needed to improve the overall experience, maximizing the value they receive from HMH. They act as product generalists, but process and collaboration experts, coordinating support with product experts as needed.

What You’ll Need

Education And Experience

Physical Requirements:

Salary:

$55K - $59K (plus commission plan)

The application window for this position is anticipated to close on June 9th, 2025. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.