Benefits Analyst III

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

This role is responsible for the administration and analysis of the day-to-day benefit plans (as assigned) and retiree benefit plans and project management of small to medium and/or long-term concurrent initiative which support the strategic goals of the Benefits department. This includes project delivery including scope, timelines, resources, budget, risks and issues, relationships and communication under general guidance. This role is responsible for meeting deadlines and goals that continually strive to improve the efficiency of our Benefits operations across the organization.

Accountabilities

Customer Service:

Handle all benefit related questions from retirees. This could be general queries about the benefits offered, or specific claim issues being experienced.

Benefits Administration:

Administers policies and procedures to support day-to-day benefit activities. Also coordinate, manage and draft communications (for employees, managers, vendors, etc) and prepare responses to employee escalations as needed.

Process Improvement:

Observe and suggest continuous improvements for the Benefits processes and programs. Prepares, maintains desktop procedures for Benefits Administration processes.

Benefit Projects:

Under general guidance, acts as project manager for Benefits related projects as assigned, including initiation, planning, execution, implementation and post implementation activities. Define and manage project scope and prepare recommendations on issues and challenges. Develop, manage and report on detailed work plans, project plans, project schedules and escalate issues around needed resources to supervisor. Under supervision set priorities and maintain project schedules. Monitor and report on project activity and progress, and conduct project meetings and be responsible for project racking. Ensure all parts of project are documented and communicated such as requirements, design, development, testing, implementation, project plans, policies, procedures, new standards, status and training. Work closely with other parts of the organization, as necessary, to ensure all tasks are completed and utilize functional experts, end users, internal IT staff, other internal business partners and external HR systems support functions to ensure processes are in control and systems provide accurate information. Bring recurring issues to manager’s attention and assists in providing direction/suggestions to the resolution of problems.

Reports; Audits:

Perform audits and analysis as necessary. Prepare presentations, reports, and quarterly updates.

Education and Experience

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an

impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.