Conservation & Energy Management Program Specialist

Branch: Gas

Employment Status: Full-Time Regular

Salary Min: $79,700.00 Annually

Salary Max: $93,700.00 Annually

Short-term Incentive Eligible: Yes

Workplace Flexibility: Yes

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off, you're passionate about protecting our planet and are eager to apply your skills to a job that takes meaningful action in promoting sustainability and energy conservation.

This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire a Program Specialist for the Conservation Assistance Program Area. Reporting to the Program Manager, this position is responsible for leading the development, implementation and ongoing administration of FortisBC’s programs assisting income qualified customers, charities and non-profit housing providers reduce their energy costs and greenhouse gas emissions.

We want you to utilize your customer-centric vision to simplify customer experiences and leverage customer insights to improve the reach and satisfaction with our programs. This role will have its own unique needs and processes, which are vital for supporting our customers in reducing their energy consumption and carbon footprint.

+ Oversee the review and approval of program applications. Work with sales and contractor staff to resolve exceptional cases. + Oversee timely implementation of program enhancements and monitor customer escalations. + Review, process and approve invoices and forecast program investments + Support the development of the relevant section(s) of the C&EM Annual Report to BCUC. + Consult with internal stakeholders (e.g., Key Account Managers, Energy Solutions Managers, Outreach Staff, Technical Advisors, etc.) to fulfill program delivery goals and train them on details, benefits and goals of programs. + Participate as required in program measurement, verification and evaluation protocols with Evaluation Team. + Ensure systems are in place to measure, track and improve customer satisfaction. + Establish program budgets and review expenditures and forecasts. + Review program and creative briefs. + Develop, manage and complete Request for Proposal (RFP) processes. + Oversee third-party contracts for program implementation and development as required.

What it takes:

Additional Information

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .