Corporate IT Manager

This job was posted by https://joblink.maine.gov : For more information,

please see: https://joblink.maine.gov/jobs/1218134

Be a part of the team that is transforming the power industry of

northern and eastern Maine.

Versant Power is building on our 100-year history of delivering

efficient, safe and reliable electricity service to customers in

northern and eastern Maine. We never lose sight of safety, quality,

integrity and innovation.

We are committed to our dedicated people, who inspire us every day to

deliver something more powerful than power alone.

Position Overview

Under the general direction of the IT Manager, the IT Supervisor is

responsible for achieving department objectives by supervising staff,

organizing and monitoring work process within the Information Technology

Department and to the designated business owners within Versant. The

incumbent will act, in conjunction with other IT leaders as a liaison

with the business clients and software vendors to provide work planning

and contract management for IT services. The IT Supervisor serves as a

leader in the group, participating in strategic IT planning, managing

budget and capital planning and associated procurement, and providing

guidance and expertise to both the business community and other

resources within the IT team.

Essential Functions

Maintains and supports IT staff by recruiting, selecting, orienting, and

training employees, developing personal growth opportunities.

Ensures staff achieves job results through performance management,

including planning, monitoring, and appraising job results; conducting

training; implementing and enforcing systems, policies, and procedures.

Completes operations by developing schedules; assigning and monitoring

work; gathering resources; implementing productivity standards;

resolving operations problems; maintaining reference manuals;

implementing new procedures.

Controls expenses by gathering and submitting budget information;

scheduling expenditures; monitoring variances; implementing corrective

actions.

Provides quality service by enforcing quality and customer service

standards.

Maintains professional and technical knowledge by attending educational

workshops, reviewing professional publications.

Contributes to team effort by accomplishing related results as needed.

Aids internal customers by providing an escalation point for problem

analysis and problem resolution as well as for general work

prioritization and resource assignment.

Develops and maintains necessary relationships with external service

providers, vendors and other IT support personnel to resolve issues and

ensure efficient operations.

Manages infrastructure/operations and vendor relationships, including

work requests, helpdesk ticket monitoring and escalations as necessary.

Maintains an accurate record and up-to-date view of the departments work

plan and budget. Provides authorization and handles procurement

processes along with associated billing administration.

Complies with and coordinates internal audit requirements, test policies

and change control processes.

Complies with and coordinates all change management processes.

Maintains knowledge and understanding of existing and emerging

technology.

Works in accordance with the documented environmental procedures,

instructions, and specific responsibilities as defined in individual

procedures and instructions. Reports problems or deviations associated

with environmental issues and the Environmental Management System (EMS)

to the Environmental Department.