Customer Care Specialist

JOB DESCRIPTION:

The Customer Care Specialist is responsible for seeing orders through from a customer’s first contact to their receipt of and satisfaction with the products. To this end, the Customer Care Specialist efficiently and effectively answers incoming communications, fields complaints, arranges returns or order cancellations, reports and corrects errors, and tracks order progress. A major objective of the Customer Care Specialist is to elevate and retain the company’s image as a world class organization.

ABOUT US:

Curecrete Distribution, Inc., headquartered in Springville, Utah, is a pioneering manufacturer and distributor specializing in concrete densification and polishing solutions. Since its inception in 1949, the company has led the industry with its flagship products: the Ashford Formula™ and the RetroPlate® System. These innovative solutions enhance the durability, hardness, and aesthetic appeal of concrete surfaces, making them ideal for both industrial and commercial applications. Curecrete's product line also includes a comprehensive range of supporting products for concrete preparation, repair, protection, and maintenance. As a family-owned business, Curecrete maintains a global presence, serving technical field representatives, distributors, and applicators worldwide.

JOB BRIEF:

The Customer Care Specialist is a key player in the success of our business. We are seeking a candidate who is energetic, works efficiently and can contribute to a positive and rewarding team and company culture. Effective communication and interpersonal skills are a must as they will help you negotiate and maintain profitable relationships.

The Customer Care Specialist sees orders through from a customer’s first contact to their receipt of and satisfaction with the products, efficiently and effectively answers incoming communications, fields complaints, arranges returns or order cancellations, reports and corrects errors, and tracks order progress. A major objective of the Customer Care Specialist is to retain the company’s image as a world class organization.

Below are typical examples of the work you will be performing:

SKILLS, ABILITIES, AND KNOWLEDGE:

QUALIFICATIONS AND REQUIREMENTS:

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

Shift:

Application Question(s):

Ability to Commute:

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Springville, UT (Required)

Work Location: In person