Customer Experience Specialist - TSLOTS

Bonnell Aluminum is looking for a self-motivated individual. The ideal will possess integrity, passion, and a strong desire to achieve and succeed. The ability to thrive in a changing environment and demonstrate strong time management and prioritization skills is crucial to this position. Must be ready to work as a part of a team!

Reporting to the Sr. TSLOTS Brand Manager, we are actively seeking a results-oriented Customer Account Representative. The Customer Account Representative will serve as a single point of contact with Bonnell’s TSLOTS’ Customers, with a primary focus on timely order processing and dissemination of information with both internal and external customers.

The Customer Account Representative serves as the Customer’s champion throughout the organization and is responsible for leading key initiatives that provide product, process, and customer service excellence on behalf of the company. This position will serve as a primary link between our external customers and internal departments including Sales, Production Planning, Scheduling, Quality, Operations Management, CAD (Computer Aided Design), Accounting and Information Services functions.

Of particular importance will be the candidate’s ability to contribute to the organization’s environment of trust, team collaboration, cooperation, learning, and personal growth.

The ideal candidate will have a strong customer service orientation and/or sales background with a demonstrated motivation to provide exceptional value on behalf of Bonnell customers. The chosen candidate will work from an office in Clearfield, Utah with an expectation of moderate travel.

We are specifically targeting candidates that can demonstrate a history of providing positive customer service experiences for both internal and external customers while balancing timely and cost-effective delivery solutions to our customers.

The company is currently growing in capacity, and we serve diverse markets such as building and construction, electronics, transportation, and lighting. We sell directly to fabricators, end users, OEM's, and distributors, and our current capabilities allow us to offer a wide range of products, both mill and architecturally finished.

PRIMARY RESPONSIBILITIES:

The Ideal Candidate will:

CANDIDATE PROFILE

The Ideal Candidate will have:

CRITICAL INDIVIDUAL CONTRIBUTOR COMPETENCIES:

The Ideal Candidate will consistently demonstrate the following behaviors.

COMPENSATION:

Who We Are:

Bonnell Aluminum is North America’s premier manufacturer of custom aluminum extrusions. We manufacture mill finish, anodized, painted and thermally broken aluminum extrusions. Our press size ranges from 1,550 to 5,500-tons.

We produce large diameter extrusions requiring high-quality surface finish up to 16 inches in circle size. Fabricators and distributors use our extruded profiles in various applications: curtain walls, storefronts, light to heavy commercial and institutional windows, walkway covers, interior architectural products, photovoltaic panels, solar collectors, heat sinks for L.E.D. lighting, shower enclosures, hurricane protection products, automotive, light trucks, recreational vehicles, and industrial machinery.

We are headquartered in Newnan, Georgia. We have manufacturing operations in Newnan, Georgia; Carthage, Tennessee; Niles, Michigan; Clearfield, Utah; and Elkhart, Indiana.

What You'll Love About Us: