Customer Service Coordinator
Houston, TX
Full-timeAbout This Job
Job Description
PRIMARY DUTIES & RESPONSIBILITIES
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Have a comprehensive understanding of pertinent products offered by Fiber Glass Systems
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Communicate with customers and internal contacts through email and phone concerning current and/or potential orders.
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Follow up on customer inquiries/orders by requesting credit approvals, delivery information, price quotes, etc. Provide customers with information and following internal processes for order processing.
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Develop and maintain customer relationships
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Set up new customers in TPH Request Portal and add shipping addresses
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Obtain customer tax exemption certificates and upload into OnBase
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Ensuring all orders are entered in a timely manner and inputted accurately with correct pricing, discounts and product numbers
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Advising customer on lead times, inventory levels, and pricing
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Obtain freight quotes
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Enter orders into ERP
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Manage orders from receipt of POs to time of fulfillment
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Enter credit memos and return material authorizations as needed
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Develop and maintain relationships with key individuals at multiple manufacturing facilities
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Assist customers with product questions, ordering, order tracing, complaints and issues
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Categorize, file, and maintain all sales order information for audit purposes
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Facilitate closing of sales orders as well as working with internal contacts to ensure a clean process from quote to invoicing
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Adhere to all applicable company and corporate policies, procedures, quality standards, compliance guidelines and audits
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Responsible for following all company safety and environmental requirements
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Other duties as assigned by Customer Service Supervisor
Education & Experience Qualifications
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Three years of previous customer service experience or administrative experience.
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To perform this job successfully, an individual must be proficient in all MS Office products
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Excellent interpersonal and communication skills required
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Exceptional customer service skills
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Strong attention to detail with time management and decision-making skills
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Ability to multi-task while working in a fast-paced environment; self-directed and able to prioritize responsibilities, providing precise attention to detail
Job Requirements
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Work may require evening and weekend work
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Oil & Gas or Energy customer service experience
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Previous customer-facing experience
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Ability to interpret data and provide recommendations based on findings
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Well-developed interpersonal skills
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Ability to advocate and inquire with the right balance to positively influence the team
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Self-starter, willing to accept initiative and able to work independently
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Travel less than 5%
BEHAVIORAL COMPETENCIES
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Dependability/Attendance
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Customer focus
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Problem Solving/Judgement
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Thoroughness
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Detail-oriented
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Adaptability/Decisiveness
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Initiative/Perseverance
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Interpersonal Skills
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Organizational Skills
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Management Skills
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Stress Management
TECHNICAL COMPETENCIES
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Proficiency in Microsoft Office and ERP software
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Excellent communication skills, both verbal and written
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Good organizational skills and ability to multitask
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Must achieve targets
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Ability to adapt and cross-train to learn all job duties as required
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Ability to work in a fast-paced environment
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