Customer Service Coordinator Meter Reader & Collections

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

Experience with Meter Reading, Customer Service and Collecitons,

Field Experience Required

Must have good driving record.

JOB DESCRIPTION

Salary Grade: G10 Minimum Midpoint Maximum $44,728 - $59,265 - $73,801

Given the financial nature of this position, this position may be required to obtain a credit check depending on location. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.

Under direct supervision, provides leadership, oversees and directly participates in the completion of various Customer Service assignments. Supports and coordinates with supervisor specific daily functions including cashiering, meter reading exceptions, billing corrections/fees, service order closing process, credit and collections, and customer inquiries, to ensure responsiveness, professionalism, and customer satisfaction. Develops and monitors personnel with support from supervisor and provides information and assistance on personnel functions to include performance planning and appraisals, training, interviewing, counseling, and positive discipline.

COMPETENCIES:

QUALIFICATIONS

High school diploma or GED with five to seven years of experience, or equivalent combination of education and/or experience related to the discipline.

Must possess current, legally valid driver¿s license and meet the Company¿s driving record requirements.

MATHEMATICAL SKILLS:

COMPUTER SKILLS:

Familiarity with operation of a PC and basic word processing

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

While performing the duties of this job, the employee is regularly required to sit, talk and listen for long periods of time. Manual dexterity required. May be required to lift/move up to 10 pounds. Vision requirements include close vision (clear vision at 20 inches or less).

Call center environment.

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.