Customer Service Coordinator
Wooster, OHAbout This Job
Customer Service Coordinator
Wooster, OH 44691
Description
We are seeking a Customer Service Coordinator to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities
•
Provide exceptional service and maintenance for new and existing customers
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Ensure customer accounts remain active and up to date with regular follow-ups
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Manage monthly pricing for house accounts and ensure accuracy in billing
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Address customer inquiries and resolve complaints promptly and professionally
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Set up follow-up appointments to keep customers informed of the latest developments and offerings
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Perform analysis to identify and re-engage inactive customers
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Answer inbound calls and assist with customer needs
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Bill customers using our internal system and ensure timely processing
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Perform analysis to identify and re-engage inactive customers
•
Coordinate and schedule LTL (Less Than Truckload) and FTL (Full Truckload) shipments
•
Collaborate with packagers to ensure efficient and accurate order fulfillment
•
Qualifications
Inventory- Assist in maintaining daily inventories
•
Previous experience in sales, customer service, or related field
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Familiarity with CRM platforms is a plus
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Strong ability to build and maintain rapport with clients
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Excellent communication skills, both verbal and written
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Highly organized, detail-oriented, and deadline-driven
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Proficient in Microsoft Office Suite (Excel, Word, etc.)
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Ability to thrive in a fast-paced, team-oriented environment
•
Working Hours
Flexible and adaptable to changing priorities
•
Benefits
Monday through Friday, 8:00 AM to 5:00 PM
•
Medical Coverage
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401K
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Paid Time Off
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Paid Training
If you are looking for a great opportunity to grow at a family oriented company, please apply today! To apply, please email your resume to Brian@portspetro.com
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