Customer Service/Dispatcher

At HedgeHog Electric & Solar, we're dedicated to delivering top-tier electrical and solar solutions while prioritizing excellence and customer satisfaction. Our team consists of skilled professionals who are dedicated to delivering exceptional service and fostering positive relationships with our valued clients. With over 15 years of committed service in southern Utah, we've established ourselves as a trusted leader in the industry, renowned for our professionalism, reliability, and innovative approach. Now, we're on the lookout for a compassionate and driven Customer Service Representative (CSR) to join our dynamic team.

Position: Customer Service Representative (CSR)

Location: Hurricane, UT

Position Overview:

As a Customer Service Representative at HedgeHog Electric & Solar, you'll be the frontline ambassador of our company, responsible for providing unparalleled support and assistance to our customers. Your role will involve not only responding to inbound inquiries but also proactively reaching out to customers through outbound calls to schedule appointments. Additionally, you'll manage email correspondence and navigate various software systems to streamline operations and enhance customer satisfaction.

Responsibilities:

· Serve as the primary point of contact for customer inquiries via phone, email, and face-to-face interactions.

· Provide knowledgeable assistance and guidance to customers regarding our products, services, and procedures.

· Proactively make outbound calls to customers to schedule service calls, installations, and consultations.

· Manage email correspondence efficiently, ensuring timely responses and resolution of customer issues.

· Utilize software systems to organize and track customer interactions, appointments, and service requests.

· Collaborate closely with our team of technicians and installers to coordinate service delivery and ensure customer satisfaction.

· Address customer concerns promptly and escalate issues as necessary to achieve timely resolution.

· Continuously seek opportunities to enhance your skills and knowledge through training and professional development initiatives.

Qualifications:

· Previous experience in customer service or a related field is preferred.

· Excellent communication skills, both verbal and written, with a friendly and professional demeanor.

· Strong interpersonal skills and the ability to build rapport with customers and colleagues.

· Proficiency in managing email and navigating various software systems with ease.

· Attention to detail and the ability to multitask effectively in a fast-paced environment.

· A positive attitude, a proactive approach to problem-solving, and a commitment to teamwork.

· Knowledge of electrical systems, solar energy, or construction is a plus but not required.

Benefits:

· Competitive wages with opportunities for advancement.

· Comprehensive training and professional development programs.

· Health, dental, and vision insurance options.

· A supportive and collaborative work environment with a focus on work-life balance.

Join Our Team:

If you're passionate about providing exceptional customer service and making a difference in the lives of others, we want to hear from you! Join us at HedgeHog Electric & Solar and embark on an exciting career where your talents are valued, and your contributions are rewarded.

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the role of Customer Service Representative at HedgeHog Electric & Solar. We look forward to hearing from you!

Equal Opportunity Employer:

HedgeHog Electric & Solar is an equal opportunity employer and is committed to diversity, equality, and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status. All qualified applicants are encouraged to apply.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person