Express Contractors Inc.

Customer Service Representative / Appointment Setter

LocationJurupa Valley, CA
Job TypeFull-time
Salary$39,520-$43,680

About This Job


POSITION SUMMARY:

Assist the customer service operations; dealing directly with customers, process work

order requests from customers for the Services Department, review the daily schedules,

handle anything related to Customer Service issues and appointment scheduling.


Essential Functions:

Point of contact with customers by telephone
Answer telephone lines, screen and direct calls, relay messages
Receive service requests from customers and enter into the system
Process daily work orders and service requests
Direct requests and unresolved issues to the necessary Services Supervisor and/or designated Sales Person
Communicate and coordinate with internal departments
Maintain work orders filed in numerical order, keep six months onsite, and file remainder in storage.
Assist in scheduling


Other Duties:


· Ability to organize and prioritize work

· Pursue personal development of skills and knowledge necessary for the effective performance of the role

· Other duties as assigned by Management, as the company needs may require


Supervision:


· This job has no supervisory duties


Job Qualifications:

Preferred: Knowledge and solid proficiency in American Contractors (or similar software)
Required: Microsoft Office applications including minimum of intermediate level Excel
Required: Clear and effective verbal and written communication skills
Required: Ability to work independently and multi-task and utilize work day to accomplish daily tasks and goals
Required: Able to work effectively in a team environment
Preferred: Knowledge and experience in construction


Experience:

Two years experience in Customer Service environment


Education:

High school diploma or equivalent.


Physical Demands:

Occasional lifting up to twenty pounds
Must be able to sit and work at a computer station
Must be able to stoop, kneel, climb stairs and bend at the waist, and reach on a daily basis
Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.


Personal Qualities:

Friendly, courteous, professional attitude towards customers
Cheerful, optimistic, cooperative attitude towards co-workers and management
Fast-paced, deadline-oriented environment; must be able to handle several projects at once
High attention to detail and accuracy
Understanding and agreement to the privacy of confidential information
General office administrative knowledge; copying, filing, faxing, delivering and professional phone skills


Job Type: Full-time


Pay: $19.00 - $21.00 per hour


Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:


Day shift

People with a criminal record are encouraged to apply


Application Question(s):


Desired Salary?


Ability to Commute:

Jurupa Valley, CA 91752 (Preferred)


Ability to Relocate:

Jurupa Valley, CA 91752: Relocate before starting work (Preferred)


Work Location: In person

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