Customer Service Representative

Job Title: Customer Service Representative - Installation & Repair Department

Responsibilities include, but are not limited to:

- Respond to customer inquiries and provide accurate information about products or services

- Handle and resolve customer complaints in a professional and timely manner

- Maintain customer accounts by updating information and documenting interactions

- Collaborate with other departments to ensure customer satisfaction

- Follow communication procedures, guidelines, and policies

- Provide feedback on customer concerns and trends to improve overall service

Requirements:

- High school diploma or equivalent

- Proven customer support experience or experience in a similar role

- Strong phone handling skills and active listening skills

- Excellent verbal and written communication skills

- Ability to multitask, prioritize, and manage time effectively

- Proficient in using computer systems and software applications

- Ability to work well in a team environment

-Ability to learn industry based software

We offer competitive compensation, including benefits such as:

- Health insurance

- Dental insurance

- Vision insurance

- Paid time off

- Retirement plan

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative in our Service Department!

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Benefits:

Shift:

•

Day shift

Ability to Commute:

Ability to Relocate:

Work Location: In person