Customer Service Representative I

APPLICATION MATERIALS

Required

Applicants are required to submit a combined cover letter and resume in one document. Your cover letter must summarize the following:

For any areas in which you do not have experience, note that area as "None". (Example: If you have no experience with customer billing, include "B. None", in your cover letter).

Cover letters that do not address all three of the above topics will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. Applications will be reviewed starting June 2, 2025.

Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position.

CONTRACT RATE

$31.81 per hour increasing to $34.52 after six months.

BENEFITS EPOA

In addition to any State mandated benefits, employees also enjoy the following benefits,

For more explanation of the district benefits please visit our benefits website [www.mychelanpudbenefits.org](http://www.mychelanpudbenefits.org/){rel="nofollow"}.

JOB POSTING

Customer Service Representative I

Overview

Under general supervision, this position provides customer service to both internal and external customers regarding electric, water, and wastewater services. Works closely with and provides support to the service department, customer service engineering, meter shop, conservation, accounts payable, treasury, water department and fiber. Responds to customers general inquiries, billing questions, including high bill concerns, updating various customer records, accepting payments, handling credit and collections, explaining rate schedules, conservation measures and service regulations. Incumbents in this position will gain the knowledge to work in all areas of the Customer Relations Department.

Responsibilities

Assist customers and general public by telephone, in person, or via email. Works as a liaison between customers, engineers, and other staff members. Creates new utility accounts, accurately maintains current customer account information by processing new service applications, assisting with payment arrangements, updating customer account records, processing customer payments and entering meter read data.