Customer Service - Solar Installation Company

Solar Customer Service Technician Job Description Position: Customer Service Technician Reports To: Director of Project Management FLSA Status: Non-Exempt FT/PT Status: Full-time Position Summary:

The Customer Service Technican is responsible for managing incoming service calls and providing exceptional customer service while assisting customers with concerns. This position is also responsible for providing administrative support services, records retention and management, and providing assistance to clients and customers on a regular basis.

Essential Duties and Responsibilities:

· Dispatch and coordinate monitoring technicians for on-site repairs.

· Program equipment remotely over phone and computer.

· Build digital maps of solar equipment layouts utilizing online tools.

· Collaborate with internal departments, partners and equipment manufacturers.

· Create customer account to facilitate self-monitoring of solar production.

· Draft monthly project reports for commercial operations and maintenance customers.

Qualifications:

· Associates degree in Business Administration or equivalent required.

· 1-3 years experience in a Customer Service-oriented position required.

· Excellent interpersonal/human relations skills.

· Must have strong computer skills and proficiency.

· Must have good mathematical and analytical skills.

· Strong multi-tasking, time management and organization skills.

· Strong judgment and decision-making abilities.

· Able to handle fast-paced, start-up environment with confident results in short time frames.

Customer Service Excellence:

Solar Liberty is committed to a culture of providing the best Customer Service experience to its clients. As an employee, your interaction with customers is crucial to maintaining the highest customer service standards. In being part of the Solar Liberty family, excellent customer service entails:

· Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Possessing tact, adaptability, confidence (without arrogance), and a high degree of customer service and professionalism.

· Actively looking for ways to help customers, coworkers and guests.

· Effective communication through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Benefits:

Work Location: In person