Customer Service Supervisor
El Cajon, CA
Full-time
$45,760-$58,240About This Job
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Practice and exemplify CPL's Core Values.
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Be dependable, punctual, and ready to work as scheduled.
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Provide leadership and oversight for all aspects of your department daily.
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Provide feedback support to team and assist to improve performance.
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Ensure accuracy in customer data.
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Supervise training of employees within department and ensure effectiveness in work.
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Manage department to KPI's.
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Monitor data and provide ways to increase profitability.
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Report problems with company/office equipment in a timely manner.
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Discuss and suggest solutions to team and executive management.
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Flexible work schedule when necessary.
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Always communicate promptly and effectively with customers.
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Analyze data to ensure metrics are accurately being tracked.
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Mentor and develop staff to appropriately understand target metrics and goals.
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Prepare and attend departmental meetings, cascading messages back to your department leadership or staff.
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Continual personal development and training.
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Answer business phone calls, text messages and emails during business and on-call hours except while operating a vehicle.
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Perform one on ones with your staff regularly.
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Perform all duties with no supervision.
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Communicate goals, core values, strategies and polices with team members regularly.
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Solve problems, make decisions, and take responsibility for the outcomes of those decisions.
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Find service failure trends, hold staff accountable and train to improve.
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Canceled call tracking with documentation. Find trends, hold accountable and train.
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Work closely with General Manager to achieve goals.
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Coach, motivate and train your team to meet or exceed goals.
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Meet and communicate regularly with other department managers to effectively provide solutions to interdepartmental problems.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
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401(k) matching
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Dental insurance
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Health insurance
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Paid time off
Schedule:
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8 hour shift
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Day shift
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Monday to Friday
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Weekends as needed
Work Location: In person
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