Customer Service & Transportation Coordinator
Red Deer County, AB
Full-timeAbout This Job
We are seeking a detail-oriented, proactive, and customer-focused individual to join our team as a Customer Service & Transportation Coordinator. This multifaceted role involves managing customer relationships, scheduling customer sales orders, handling and coordinating shipping, logistics, and supporting Team in coordinating customers requests. The ideal candidate will be a strong communicator with a passion for delivering exceptional service and supporting operational efficiency.
Key Responsibilities:
Customer Service & Transportation Coordinator
•
Serve as the primary point of contact for incoming order sales coordination between the Sales Team and Production group via phone and email
•
Prepare and follow up on transportation quotes and estimates for new and existing clients
•
Build strong relationships with customers to understand their needs and recommend appropriate solutions
•
Process sales orders and manage order entry with accuracy and attention to detail
Order & Production Management
•
Coordinate and monitor production orders, ensuring accuracy and timely delivery
•
Communicate with the production team to manage timelines and resolve issues
•
Maintain up-to-date order status in internal systems and inform customers accordingly internal and external
Shipping & Logistics
•
Coordinate daily shipments, including scheduling pickups and preparing shipping documents
•
Work with carriers and freight providers to ensure timely and cost-effective deliveries
•
Track shipments and resolve any delivery issues promptly
Qualifications:
•
2+ years of experience in a customer service, inside sales, or operations role
•
Experience with order processing, shipping, purchasing, or production coordination is highly preferred
•
Excellent verbal and written communication skills
•
Strong attention to detail and organizational skills
•
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
•
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems is a plus
•
Familiarity with manufacturing, logistics, or a similar industry is an asset
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
•
Dental care
•
Disability insurance
•
Extended health care
•
Life insurance
Flexible language requirement:
•French not required
French not required
Schedule:
•
8 hour shift
•
Day shift
•
Monday to Friday
Work Location: In person
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