Customer Success Specialist

About Us

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE, where we step up to make a meaningful difference in the industries we serve and the world we share.

Your Opportunity at SECURE

As our Customer Success Specialist you will be responsible for maintaining strong, long-term customer relationships with WiQ’s customers. Acting as a day-to-day contact for usage support, training refreshers, and general inquiries, this role ensures customers continue to derive value from the product. They identify and escalate emerging risks, track customer sentiment, and play a key role in proactive customer care with a focus on problem-solving. This is a high-touch, service-oriented position focused on retention throughout engagement, education and relationship management.

This role is based out of Calgary, Alberta

The Team

The team environment emphasizes high-touch customer engagement, proactive support, and cross-functional collaboration between customer success, product, and compliance teams. Strong communication, relationship-building, and problem-solving are key to team success.

Work Environment

The WiQ team is a dynamic and fast-paced environment centered around delivering quality, data-driven solutions to customers in the energy and waste compliance sectors. Team members operate with a strong service mindset, managing multiple priorities while remaining adaptable, collaborative, and focused on continuous improvement.

A Day in The Life

Customer Partnerships

Customer Entrenchment & Growth

Product Support & Advocacy

Skills, Experience & Qualifications

What's In It For You

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In Addition To Rewarding Job Opportunities, We Offer

We believe our team’s strength comes from our diversity.

Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.