Customer Support Representative - Temp

Richard Heath & Associates, Inc. (RHA) is seeking a dedicated and talented professional for the following opportunity in Fresno, CA:

Customer Support Representative

Part-time, Temporary, non-exempt

JOB SUMMARY

The Customer Support Representative will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines. Assist callers with request for Program services, status checks and document inquiries and complaints. Responsible for obtaining supporting document for the completion of program enrollment files. Research information in Program database and data enter caller information/updates into the Program database. This position is part-time, temp that ends 08/2025 and Hybrid with a minimum of 1 day in our Fresno office.

Minimum Qualifications

Pay Range:

$17 - $20 hourly DOE

What you can expect from RHA:

Who is RHA?

For over 43 years, RHA has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, and environmental justice and diversity, equity and inclusion.

WHY IT IS EASY TO FEEL PASSIONATE ABOUT OUR WORK:

Our Vision - Connecting our clients to diverse populations

Our Mission - working together to improve lives by delivering socially responsible solutions.

Our Values - PA2CT

Proactive

Adaptable/Accountable

Committed

Team

Our Motto - Doing whatever it takes

Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce

Employment at Richard Heath & Associates is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, employment verification, and drug testing.

Thank you for considering to join our team! We can't wait to hear from you.