Waste Pro

Data Entry Clerk

Sarasota, FL

About This Job

SUMMARY OF POSITION:

The data entry clerk is a multi-purpose position that will report cross functionally to several business leaders and work in a combination of secretarial, administrative, data management functions. The Data Entry Clerk will function as liaison between divisional operations as needed. This position requires a high degree of organization and planning, along with skills required to generate accurate and timely data reports. Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.

ESSENTIAL JOB FUNCTIONS:

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Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.

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Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.

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Plan, distribute, monitor and follow-up daily route assignments to ensure customers are serviced, per Waste Pro standards and agreements. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.

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Close routes, enter notes and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.

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Work directly with Customer Service, Operations, and Sales Managers, Supervisors and the Drivers to insure prompt follow through of all issues.

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Input New Service Agreements and Service Orders.

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Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.

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Support other service lines when required.

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Completes cross training with Operations, Sales and Billing.

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Uses Tower systems to gather information, provides information, and/or update customer records.

OTHER JOB RESPONSIBILITIES:

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Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.

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Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.

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Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

Requirements:

The Sales Support Admin position will support the Account management team and Strategic Partner Manager in maintaining relationships with current haulers and exploring new revenue streams for the business. The Sales Support Admin position generates revenue through soliciting and obtaining orders, understanding, and interpreting technical requirements to provide service, providing customers with support with and information, and developing accounts.

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Assesses competitors by analyzing and summarizing competitor information and trends to identify sales opportunities

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Supports the Alpha Sales teams in maintaining relationships with current haulers and exploring new revenue streams for the business.

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Supports the Alpha Sales teams by entering sales and customer information into the data base and sales system.

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Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations.

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Closes new accounts by answering telephone, and e-mail inquiries and verifying and entering information.

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Maintains communication equipment by troubleshooting, reporting, and tracking problems.

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Maintains and improves quality results by following standards and recommending improved policies and procedures.

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Updates job knowledge by studying new product descriptions and participating in educational opportunities.

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Fills in for current inside sales reps during peak times as needed

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Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests regarding sales support functions.

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Explores opportunities to add value to job accomplishments.

QUALIFICATIONS:

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Associates Degree or its equivalent experience and a minimum of 2 years of industry experience preferred.

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Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word.

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Ability to interact and communicate effectively, orally and in writing.

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Excellent organizational and time management skills.

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Customer Service experience of at least 2 years preferred

OTHER JOB RESPONSIBILITIES:

•

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.

•

Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha

•

Any additional job duties that may be assigned by the Supervisor.

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Data Entry Clerk

About This Job

SUMMARY OF POSITION:

ESSENTIAL JOB FUNCTIONS:

OTHER JOB RESPONSIBILITIES:

QUALIFICATIONS:

OTHER JOB RESPONSIBILITIES:

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