Frederick Bros. Oil & Propane

Delivery Dispatcher

LocationScarborough, ME
Job TypeFull-time

About This Job


Delivery Manager/Dispatcher

Frederick Bros. Oil & Propane is looking for a delivery dispatcher to dispatch propane, kerosene, #2 heating oil, and diesel trucks safely and efficiently to our customers through our southern Maine. Our Delivery dispatcher will oversee multiple drivers and must provide excellent customer service.


Key Functions:

Answer phone calls in a polite and efficient manner answering any fuel related questions the customer may have related to their account
Dispatch fuel trucks based on location, staffing, and level of urgency
Manage all drivers’ progress throughout their daily deliveries
Ensure that drivers are efficiently delivering fuel to correct addresses
Manually assign Will-Call customers to the most efficient driver and route
Adjust delivery dates and ensure customer satisfaction on any All-Out fuel deliveries
Follow up with all new or COD customers to ensure they are satisfied with deliveries
Review deliveries daily
Communicate safety and coordinate safety meetings with drivers
Report any emergencies, spills, or issues with employees, to upper management
Coordinate repairs with drivers and technicians
Review all new customer tank inspections performed by drivers or technicians
Work closely with our fleet manager and other departments as needed


Other Attributes:

Planning and scheduling skills
Technology and computer skills; Microsoft Office Suite
Strong relationships with customers
Strong ability to lead and communicate with employees
Strong understanding of delivery trucks and their abilities
CDL/ Hazmat is helpful, but not required
Some knowledge of degree days measurement is helpful, but not required


Education:

A high school diploma or equivalent is required.


Experience:

Two years of experience as a dispatcher or scheduler is preferred but not required.


Software Used:

Frederick Bros. Oil & Propane currently uses DRM Fuel Delivery Software and Digital Dispatcher. Propane accounts also may also be integrated with Tank Utility tank monitoring devices.


Work Environment:

Frederick Bros. Oil & Propane is a fast-paced work environment during our heating season, September through May. We are a family owned company with a down to earth atmosphere.


This Company Describes Its Culture as:

Aggressive competitive and growth-oriented
People-oriented supportive and fairness-focused
Team-oriented cooperative and collaborative


Work Remotely


No


Job Type: Full-time


Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Referral program
Retirement plan


Schedule:

10 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
On call
Overtime
Weekends as needed


Work Location: In person

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