Dir Community Strategy & Engagement

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Application deadline: February 28, 2025

Pay Grade

Executive

Position Summary

The Director of Community Strategy, and Engagement is a pivotal leadership role that influences the customer experience by driving operational excellence and strategic direction with a community focus. This position is tasked with the development and implementation of innovative strategies that champion community programs. By actively engaging a diverse array of stakeholders and fostering impactful partnerships, the Director will analyze key data to identify growth opportunities and areas for improvement. As a leading voice for community engagement, the Director will cultivate and maintain strong relationships between the organization and the community, ensuring that communication flows seamlessly and community needs are understood and prioritized.. In essence, the Director plays a crucial role in amplifying community voices in decision-making processes and ensuring a fair and inclusive approach to service delivery.

Tasks And Responsibilities

Minimum Skills

Minimum Knowledge and Abilities

Increasingly responsible experience in customer service, municipal government, community engagement or a related field.

Strong interpersonal skills are essential and the ability to effectively communicate with a wide range of individuals in a diverse community.

Experience with collecting, analyzing, and organizing program activity data.

Experience Supervising The Work Of Others.

Experience managing contracts and expenditures of fund related to dynamic programs.

Must have strong presentation skills.

Excellent oral and written communication skills.

Ability to handle competing priorities and lead and manage multiple projects at the same time.

Preferred Qualifications

Competencies

Setting a Strategic Vision

Thinking Globally

Working with Diverse Populations

Developing Talent

Championing Customer Needs

Making Accurate Judgments and Decisions

Minimum Education

Bachelor’s degree in Business Administration, Organizational Communications, or other related degree field, or equivalent job experience in lieu of degree.

Required Certifications

Working Environment

Work is performed both indoors and outdoors, operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

Ability to travel frequently to and from meetings, training sessions or other business related events. After hours work will be required. On call 24x7x365 to respond to customer escalations.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.