Harris Plumbing, Heating, Air, & Electrical

Dispatcher - 10:30a to 7p M-F

Salem, NJ

Full-time

$39,520-$39,520

About This Job

Harris Heating, Plumbing, Air & Electric has an immediate need for an enthusiastic, self-motivated Dispatcher. Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

SERVICE TITAN EXPERIENCE A PLUS!!

10:30a to 7p

DUTIES AND RESPONSIBILITIES:

•

Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person

•

Proactively gain and maintain a full understanding of our portfolio of products and services

•

Effectively summarize and relay information

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Achieve productivity standards and goals set by the company while maintaining high quality

•

Work well independently within guidelines and complete work without requiring follow up

•

Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

•

Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities

•

Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance

•

Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory

•

Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer

•

Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary

•

Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met

•

Dedication to providing superior customer service

Job Type: Full-time

Starting Rate - $19/HR

Benefits:

•

401(k) matching

•

Dental insurance

•

Health insurance

•

Life insurance

•

Paid time off

•

Vision insurance

Schedule:

•

8 hour shift

•

Weekend availability

Experience:

•

Dispatching: 2 years (Preferred)

Work Location: In person

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Dispatcher - 10:30a to 7p M-F

About This Job

DUTIES AND RESPONSIBILITIES:

Benefits:

Schedule:

Experience:

Work Location: In person

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