PlumbingToday

Dispatcher - Orlando

LocationOrlando, FL
Job TypeFull-time
Salary$37,440-$52,000

About This Job


Overview:

Cool Today is Now Hiring Dispatchers All trades HVAC-Plumbing-Electrical (Orlando location)

Looking to work for a company that puts people first?

Want to enrich your own growth with company paid professional development?

Does a robust benefits packageand highly competitive paysound too good to be true?

What about working in afunand collaborative environment?

Perhaps 401K match means the most to you?

CoolToday The Dispatcher is responsible for assuring customer calls are answered and handled to our high standards, building lifelong relationships with our customers. Ideal candidates must enjoy multitasking in a high volume, fast paced environment. The Dispatchers are responsible for ensuring technicians are routed properly, updating customers on the status of technicians, discovering opportunities within all calls and scheduling appointments.

Ask yourself : Do I have great problem-solving skills? Am I able to prioritize multiple tasks in a fast-paced environment? Do I manage my time well? Am I detail-oriented with strong organizational skills? Do I approach tasks with enthusiasm? Am I creative when coming up with solutions to challenges? Do I enjoy talking on the phone? Can I provide quality customer service? If so, please consider applying for this HVAC Dispatcher position today!


What's in it For Me?

Market Value Compensation $18 - $22/hr
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth


Responsibilities:


What Will I Do?

Schedule and monitor daily technician schedule
Dispatch work orders to field technicians according to priority and location
Receive and record completed work orders from the field technicians
Contact customers to confirm next-day appointments
Communicate with field personnel via Outlook
Handle paperwork for assigned departments and technicians
Maintain accurate technician database
Coordinate parts scheduling
Coordinate warranty installations with other divisions.
Answer general questions regarding rebates, system operations, warranties, etc. from customers


Qualifications:


Do I have What it Takes?

High School Diploma or GED preferred
Minimum 2+ years of dispatching experience, preferably in Electrical, HVAC and Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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