Red Cap Plumbing, Air & Electric

Dispatcher

LocationTampa, FL
Job TypeFull-time
Salary$41,600-$41,600

About This Job

Overview: Red Cap Plumbing, Air, & Electric is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching service technicians to specified customer locations for service and repair. What’s In It for YOU?* Competitive Compensation averaging $20+/hour

Comprehensive Benefits: Health, vision, and dental insurance options for you and your family, plus supplemental coverage for life, accident, and disability.
Plan Your Future: 401(k) retirement plans with employer matching.
Balance Your Life: Enjoy six paid holidays per year and a referral program to reward your connections.
Feel Valued: Join a family-oriented, team-focused culture where your contributions matter

Responsibilities: What Will I Do?* Schedule and monitor daily technician schedule

Dispatch work orders to field technicians according to priority and location
Receive and record completed work orders from the field technicians
Contact customers to confirm next-day appointments
Communicate with field personnel via Outlook
Handle paperwork for assigned departments and technicians
Maintain accurate technician database
Coordinate parts scheduling
Coordinate warranty installations with other divisions
Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications: Do I Have What It Takes?* High School Diploma or GED preferred

Minimum 3 years of dispatching or call center experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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