Charter Steel

Endpoint Engineer

LocationCleveland, OH
Job Typefull_time

About This Job

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!

Applicants must be authorized to work for ANY employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.

This role is hybrid, 3 days a week in office in Mequon, WI or Cleveland, OH.

POSITION PURPOSE/MISSION:

Enhance Customer Experience through hardware and software delivery by performing analysis, design, development, testing, training, implementation and support through all stages of product lifecycle for the end user computing environment. Design, manage and maintain a desktop computer experience that will deliver an exceptional end-user experience that is stable, safe, and current.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Technology, Business, or related field equivalent combination of education and experience
Three plus years’ experience in Information Technology or related experience
Prior experience participating in a team environment
Proficiency in communication, analytical, and problem-solving skills
Experience in supporting end user computing environments, maintenance and support
Experience in designing, deploying and maintaining desktop computer infrastructure
Experience with desktop automation including software deployments, imaging and patching
Ability to build relationships and provide solid customer service across both functional and technical areas of the business
Ability to be on-call to support a manufacturing environment that operates 24 X 7
Capability to travel, as project load requires


PREFERRED QUALIFICATIONS:

Experience with computer image development in a Windows environment
Strong familiarity in software packaging automation and maintenance using industry tools like Microsoft Endpoint Configuration Manager, Intune, BMC Configuration Manager, etc
Experience with operating systems imaging, patching and control in a MS Windows environment
Experience with the identification, research, development, and deployment of new end user technologies
Experience guiding IT project teams and work groups


MAJOR ACCOUNTABILITIES:

Maintain, implement, test, and deploy images and packages to users as well as maintain the packages for these images
Create and design new future processes around software delivery including new technologies as well as standardize the current process
Serve as escalation point for break fix issues and support continuous improvement of break-fix solutions to prevent the issues from occurring in the future
Perform updates and maintenance activities including patching as well as troubleshoot system issues
Work with the security team to minimize and eliminate vulnerabilities on end user hardware and software as well as propose solutions to improve this process
Create and manage scripts to automate processes and functions
Lead Continuous Improvement projects to improve the customer experience of end user hardware and software
Follow Environmental, Quality and Safety Management System procedures and requirements


POSITION CHALLENGES:

Working with diverse technologies within the business while maintaining a proper balance between project focus, team focus, and individual contributions
Adjusting priorities as business circumstances require
Managing multiple tasks/projects to successful completion fast-moving environment

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

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