Fall 2025 - Tech Ops IT Student Internship/Co-Op

POWER UP A CAREER WITH US

Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Title: Fall 2025 - Tech Ops IT Student Internship/Co-Op Company: Tampa Electric Company Location: Ybor Data Center

State and City: Florida - Ybor City

Hiring Manager: Dennis B Godber

Recruiter: Mark E Koener

POSITION CONCEPT:

Co-Op opportunity in the Technology Operation Center (TOC), will start off learning and performing Level 1 tasks and support of the multiple 24X7 Operational roles related to Network Technologies (NetTech), After Hours Service Desk, Security, Major Incidents, IT Infrastructure Proactive Monitoring and response, Vendor interaction, Disaster Recovery, Infrastructure project support, and various other IT infrastructure and Customer Experience (CE) aspects. Working towards proficiency in proactive monitoring, implementing, maintaining/upgrading, and supporting of new and existing network, server, storage infrastructure, and IT applications.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Proactive monitoring of the IT Infrastructure and Business applications to detect and respond to work stoppages and/or errors through various monitoring postures and systems.

2. Problem solving involving basic troubleshooting, following the OSI (Open Systems Interconnection) model, making or calling for equipment repairs, and problem escalation.

3. Perform Level 1 tasks centered around Checklists, Monitoring platforms, and Emails.

4. Login to consoles, interfaces, iLo’s, and various software tools to install, patch, and support the virtual aspects of the network infrastructure, servers, storage, operating systems, and software.

5. Monitor, troubleshoot, and engage vendors for various LAN/WAN and internet technologies to include MPLS, SD-WAN, and routing protocols.

6. Work with security SME(s) to support the security posture of the IT infrastructure across multiple platforms (Firewalls, Operating Systems, and other network devices).

7. Staffs and supports the afterhours IT functions to include the 24X7 Operations hotline, after hours Service Desk, Security administration, Windows system administration, OAM projects/tasks, Patching, Upgrades, Troubleshooting, Metrics, Billing, Major Incident, and Disaster Recovery (DR) functions of the TOC.

Co-Op Network Technologies Analyst

This role will primarily focus on the level 1 task of maintaining 24X7 coverage in the Technology Operation Center (TOC), performing the functions that support, monitor, troubleshoot, diagnose, and remedies the Operational functional aspects of server and network problems and failures. Encompasses the Operational roles of Network Technologies (NetTech), After Hours Service Desk, Security to includes some Check Point Firewall functions, Major Incidents, IT Infrastructure, Proactive Monitoring and response, Vendor interaction, Disaster Recovery, Infrastructure project support, and various other IT infrastructure and Customer Experience (CE) systems/roles.

This role is critical to maintaining the companies’ IT Network infrastructure and security postures and support the business partners need.

Level of Responsibility:

Support (60%): Monitors, troubleshoots, diagnoses, and remedies server and network problems and failures

Implement (30%): Installs and configures server and network hardware and software

Maintain/upgrade (5%): Upgrades and patches network hardware and software

Lead/Consult (5%): Project leadership, consulting, or cross-train peers

EDUCATION:

Preferred: Associates or Bachelor’s degree issued by a regionally accredited Institution (SACs, etc.) in Computer Science, Engineering, Math, or equivalent IT discipline (MIS).

Licenses/Certifications: Required: Entry level, so no specific completed certification. Desire to work towards at least one associate level certification (i.e. Microsoft Certified Solutions Associate (MCSA), VMware Certified Associate (VCA), HP Accredited Technical Associate (ATA) – Servers & Storage, or Cisco Certified Network Associate). Preferred: CCNA, VCA, HP ATA S&S or MCSA

EXPERIENCE AND QUALIFICATIONS: Required: Entry Level position to learn and gain experience on related Duties & Responsibilities.

Preferred: Entry Level position to learn and gain experience on related Duties & Responsibilities.

College degree may be considered in lieu of comparable experience in networking/server hardware installation and maintenance of two years with an Associate’s degree and four years with a Bachelor’s degree.

Knowledge/Skills/Abilities (KSA): Preferred:

WORKING CONDITIONS:

PHYSICAL DEMANDS/ REQUIREMENTS: