Duke Energy Corporation

Field Service Coordinator

LocationLake Wales, FL
Job TypeFull-time

About This Job

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.


Position Summary

This position is responsible for oversite, recruitment, development, training and management of assigned EnergyWise Home® program trade ally & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain FPSC compliance for licenses / insured trade allies and technicians. Responsibilities include but are not limited to inventory control, contractual compliance, on-site inspections to ensure trade allies / vendors QC, FPSC compliance and code specifications are met, escalation management, field evaluation of technical tasks, and resolution of customer claims / service calls regarding residential EnergyWise Home® offerings.


Responsibilities


Vendor Management

Recruit, hire and train a network of desired / qualified service providers that deliver quality services to DE residential EnergyWise Home® customers within an assigned territory.


Supply Chain Management

Responsible for vendor inventory levels to meet installation KPIs and service levels.
Ensure product quality and financial accountability for all company-owned products and equipment.


Operations

Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met.
Oversee and lead escalation process with customer, vendor operation managers, code enforcement officials and manufacturer’s representatives ensuring resolution meets financial and service level agreements.


Contracts & Vendor Agreements

Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance.
Monitor and inspect to ensure vendor performance and compliance with terms of agreements.
Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority) and provide corrective action plan and reporting as required.


Required/Basic Qualifications

Bachelors degree in Engineering or
Bachelors degree in Construction Management or
Bachelors degree in Business Administration
2 years related work experience.
In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience.
Journeyman License and/or HVAC/Telecommunications Accredited Certification and/or State Electrical Inspector's Certification.


Additional Preferred Qualifications

Residential electrical, mechanical or construction work experience under a State Licensed/Registered Contractor or Energy Company
Bilingual


Working Conditions

Office
Field (residential homes, new construction sites and contractor warehouses)
Call-out (24/7 on-call responsibility for a period of one week at a time)
Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.


Specific Requirements

Must be able to obtain state Electrical Inspector certification within six months of hire.


Travel Requirements


5-15%


Relocation Assistance Provided (as applicable)


No


Represented/Union Position


No


Visa Sponsored Position


No


Posting Expiration Date


Monday, March 17, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.


Privacy


Do Not Sell My Personal Information (CA)


Terms of Use


Accessibility

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.