Field Service Manager
Coral Springs, FL
Full-timeAbout This Job
Job Summary
The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.
Skills
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Team Leadership: Recruit, manage, and mentor technicians, ensuring effective training and performance.
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Facility & Equipment: Oversee the safe operation, maintenance, and security of vehicles, equipment, and site.
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Service Coordination: Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction.
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Technical Support: Provide troubleshooting assistance on-site and remotely.
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Customer Relations: Build strong client relationships with exceptional service, communication, and documentation.
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Quality & Safety: Uphold service quality standards and compliance with safety regulations.
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Reporting: Track and analyze service performance metrics, addressing underperformance.
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Budget Management: Support budgeting and cost controls to achieve financial and KPI targets.
Competencies
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Leadership: Strong leadership abilities, with a focus on team development, motivation, and performance management.
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Technical Knowledge: In-depth understanding of generator systems and troubleshooting techniques.
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Problem-Solving: Ability to diagnose issues and develop effective solutions quickly.
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Communication Skills: Excellent written and verbal communication skills, particularly in customer-facing situations.
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Customer-Centric: Focus on delivering exceptional service and maintaining long-term client relationships.
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Safety & Compliance: Strong commitment to safety and regulatory compliance.
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Financial Acumen: Experience managing budgets, controlling costs, and optimizing financial performance.
Qualifications
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Experience: At least 5 years of field service experience, including 2+ years in a leadership role.
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Technical Knowledge: Proficient in the maintenance and repair of generator systems or similar equipment.
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Education: A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory.
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Skills: Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.).
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Certifications: Relevant certifications in safety, technical fields, or field service management are a plus.
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Other: Must have a valid driver’s license and a clean driving record.
Job Type: Full-time
Benefits:
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401(k)
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401(k) matching
•
Dental insurance
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Health insurance
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Life insurance
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Paid time off
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Referral program
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Vision insurance
Shift:
•
8 hour shift
•
Day shift
Work Days:
•Monday to Friday
Monday to Friday
Work Location: In person
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